Jobs · Engineering · New Hampshire

Field Service Technician - Northern Massachusetts / South New Hampshire

Getinge · Nashua, NH · 1 mo ago
Engineering$35/hrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Also remove duplicated lines. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The intro: "With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. As a Field Service Technician for Getinge, in our North Massachusetts / South New Hampshire service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer’s instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment." That's about the role. Could be "About the role". We'll put that as

About the role

then

with that text. - Responsibilities: The list under "Job Responsibilities And Essential Duties". It's a long paragraph with sentences separated by periods. We need to convert to

  • for each duty. Let's extract each duty: 1. Provide on-site and remote troubleshooting, repair and technical support services to customers within assigned service territory. 2. Provide preventative and other scheduled maintenance at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts. 3. Assist sales personnel in marketing all Getinge equipment (joint calls, in-services, sales leads). 4. Help maintain service contracts by focusing on high quality work and exceptional customer service and assist with the pursuit of contract renewals. 5. Comply with all health and safety codes and procedures as mandated by Getinge policies, customer requirements and regulatory agencies. 6. Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel. 7. Serve as technical mentor and field-based training resources for Maintenance Technicians. 8. Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Getinge and others. 9. Accurately prepare and submit all required reports within required deadlines. 10. Meet or exceed all KPI requirements established for the position, region or division. 11. Maintain expenses and required inventory within guidelines and limits established by the Area Manager, Service. 12. Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge’s published warranty and maintenance contract policies. 13. Satisfactorily complete all training as required by Getinge training and certification processes, regulatory bodies, and quality systems. 14. Perform other related duties as assigned. We'll put under

    Responsibilities

    then
      with
    • each. - Requirements: The "Minimum Requirements" section: "Associate’s degree in a technical discipline (Electronics, Electro-Mechanical, Biomedical Engineering, and/or technical discipline) or equivalent (i.e. military training program), or equivalent combination of education and experience. 3+ years related experience in a field-based technical service role or technical maintenance/repair position, preferably in the medical/life science device industry." We can put under

      Requirements

      then
        maybe each bullet? Could be two items: degree requirement, experience requirement. We'll list as
      • . - Knowledge, Skills And Abilities: This is a list of required knowledge, skills, abilities. Could be under

        Skills

        or

        Qualifications

        . The instruction says use headings like Qualifications, Skills. We have both Requirements and Skills. We'll treat "Required Knowledge, Skills And Abilities" as Skills section. We'll list each bullet. Let's extract each bullet: - Technically proficient in using schematics, checklists, system diagrams and associated tools to perform maintenance and repair of electronic, mechanical, hydraulic, pneumatic or plumbing systems. - Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems. - Proficiency in the use of hand tools and electronic test equipment - Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications. - Demonstrated strong verbal and written communication skills in a customer facing work environment. - Demonstrated experience working independently, performing required tasks with minimum supervision. - Ability to follow documented procedures and protocol applicable to day-to-day job duties as well as regulatory requirements. - Able to work a flexible schedule when required based on customer requirements and accessibility protocols. - Must have a valid driver’s license. - Ability to consistently comply with all customer required vendor credentialing processes and protocols. - Ability to work in close working quarters using both arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and/or kneeling. - Able to lift at least 75 lbs. We'll put under

        Skills

        with
          . - Supervision/Management Of Others: "None". That's not substantive; we should not create a section for that if it's just "None". According to rule: do not emit a heading followed by filler/placeholder text. So we skip. - Internal and External Contacts/Relationships: list: "Field Service employees – all levelsExternal customersTraining and development departmentSales". This seems like a list but maybe not needed as a section. Could be under "About the role" or maybe we can include as a brief paragraph. The rule: include a section only when posting has real, specific content for it. This is somewhat specific but not a typical heading. Might be better to incorporate into a paragraph under About the role or maybe a separate section "Contacts". But the allowed headings list does not include Contacts. So we should not create a new heading; we can incorporate into a paragraph under About the role or maybe under Responsibilities? Probably better to add a short paragraph after responsibilities about contacts. But we must preserve all substantive info. We could add a

          after responsibilities: "Internal and external contacts include Field Service employees at all levels, external customers, the training and development department, and sales." That preserves. - Environmental/Safety/Physical Work Conditions: This is a substantive section about environmental and safety responsibilities. Could be under a heading like "Responsibilities" already includes safety compliance. But there is a separate paragraph: "Responsible for understanding and conforming with the Environmental Policy to ensure that significant environmental aspects that relate to actual or potential impacts with their work are executed to minimize the effects on the environment. Responsible for bringing to the attention of management any potential improvements that could reduce our environmental impact or to report activities that could result in a negative impact to the environment. Responsible for understanding and conforming with the Health and Safety Policy to ensure that the significant risks that relate to actual or potential hazards with their work are identified." We could incorporate into Responsibilities as additional bullet points, or create a separate section "Safety & Environmental". The allowed headings include maybe "Responsibilities" covers it. We'll add as bullet under Responsibilities. - "Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone." This is about benefits and pay. Then later: "Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. The base salary for the position is a minimum of $35/hr and a maximum of $45/hr." Thus we have Pay info: base salary min $35/hr max $45/hr. Also mention excellent pay, benefits, extensive training, company vehicle program, credit card and phone. Benefits section later enumerates benefits. Thus we need a Pay section:

          Pay

          with

          stating base salary range $35/hr - $45/hr. Also maybe mention other compensation like company vehicle program, credit card, phone? Those are benefits? Could be part of Benefits. We'll keep Pay just salary. - Benefits section: The list under "Benefits At Getinge". We'll create

          Benefits

          with
            items. List: - Health, Dental, and Vision insurance benefits - 401k plan with company match - Paid Time Off - Wellness initiative & Health Assistance Resources - Life Insurance - Short and Long Term Disability Benefits - Health and Dependent Care Flexible Spending Accounts - Commuter Benefits - Parental and Caregiver Leave - Tuition Reimbursement We'll put each as
          • . - About Us: paragraph about Getinge. Could be under

            About the company

            but allowed headings include About the role only. However we could incorporate into About the role or maybe a separate section "About Getinge". The allowed headings list does not include About Us, but we could still include a section if we think it's substantive. The instruction: "Use

            for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive. It says use

            for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It seems we should stick to those headings. So we should not create a heading like "About Us". We could incorporate that info into About the role or maybe a separate paragraph under About the role. The About the role currently is about the role; we could add a paragraph about the company after that. But maybe better to have a separate section "About Getinge" but not in allowed list; risk of being considered not following instruction. Safer to incorporate into About the role paragraph. Thus final HTML will have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. Possibly also a short paragraph for contacts and environmental safety integrated into Responsibilities. We must not include boilerplate like EEO, etc. Remove that. Now craft HTML. We need to ensure we don't repeat job title as heading. Already not. We'll output:

            About the role

            With a passion for life, join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. As a Field Service Technician for Getinge, in our North Massachusetts / South New Hampshire service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer’s instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment.

            Then Responsibilities. We'll include the environmental safety bullets as part of Responsibilities. Let's craft Responsibilities
              with items: - Provide on-site and remote troubleshooting, repair and technical support services to customers within assigned service territory. - Provide preventative and other scheduled maintenance at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts. - Assist sales personnel in marketing all Getinge equipment (joint calls, in-services, sales leads). - Help maintain service contracts by focusing on high quality work and exceptional customer service and assist with the pursuit of contract renewals. - Comply with all health and safety codes and procedures as mandated by Getinge policies, customer requirements and regulatory agencies. - Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel. - Serve as technical mentor and field-based training resources for Maintenance Technicians. - Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Getinge and others. - Accurately prepare and submit all required reports within required deadlines. - Meet or exceed all KPI requirements established for the position, region or division. - Maintain expenses and required inventory within guidelines

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