Field Service Technician - Norman, OK

About the role

Vivint Smart Home, an NRG owned company, is a leading smart home provider in the United States dedicated to redefining the home experience with intelligent products and services. As a Field Service Technician/Professional, you will be the face of Vivint, installing cutting‑edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Responsibilities

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on‑site.
• Customer Education: Training homeowners on how to use their new system to help protect their families.
• Growth: Benefiting from consistent coaching and leadership training to advance within the national organization.

Requirements

• A valid driver’s license and a satisfactory driving record.
• Ability to successfully pass post‑offer background screening and meet licensing requirements in accordance with applicable laws.
• Physical ability to safely perform essential job functions, including climbing ladders, lifting up to 50 lb, working outdoors in varying weather, entering attics with temperatures over 110°F and openings as small as 16″ × 30″ or 18″ × 24″, crawling/kneeling/crouching for up to 60 minutes, maintaining three points of contact while navigating trusses, operating a company vehicle, standing for extended periods, and performing computer/telephone work while seated as needed.

Qualifications

• Sales mindset – experience in retail, B2C sales, insurance, or service‑based sales is a strong advantage.
• Customer‑first attitude – ability to act with integrity while building rapport and trust with diverse customers.
• Technical aptitude – experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required.

Benefits

• Comprehensive, paid training –