Field Service Technician - NJ

We need to output HTML fragment with sections: About the role? The posting includes intro paragraphs about Natus and role description. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate (EEO, legal, etc). Also remove duplicated lines, navigation, cookie, etc. Also remove application instructions like "Apply Today." Also remove "Be the People part of the Neuro Solution." Also remove "Pay Transparency:" line? It mentions salary range but with placeholder $XXX- XXX USD. That's not specific; it's placeholder. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting includes "Pay Transparency: Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $XXX- XXX USD." That's placeholder; we should not create Pay section because it's not specific. Also "Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more." This is somewhat generic but does list specific benefits: health benefits, 401k contribution, 7 paid holidays + 2 floating holidays, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions. That's substantive enough? It mentions "generous compensation and benefits packages". It lists specifics. So we could include a Benefits section with those items. However we need to check rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits, albeit somewhat generic but includes specifics. So we can include Benefits section. Schedule: Not mentioned explicitly. There's travel required extensive, but no schedule like full-time, shift, etc. So we should not create Schedule section. Pay: Not specific, so omit. Now we need sections: About the role (intro), Responsibilities (essential duties), Requirements (education/experience?), Qualifications (maybe technical skills and abilities?), Skills (behavioral competencies?), Benefits (as above). The posting has sections: "ESSENTIAL DUTIES AND RESPONSIBILITIES", "QUALIFICATION REQUIREMENTS:" then subparts: Education And/or Experience, Technical Skills And Abilities, Behavioral Competencies, Travel Required, Other Requirements, Language Skills, Reasoning Ability, Physical Demands. We need to map to our allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Likely: - About the role: introductory paragraph about Natus and role description (first paragraph(s) before ESSENTIAL DUTIES). That includes: "FOR MORE THAN 80 YEARS, Natus has been working...". Also maybe "As a Field Service Specialist, you will install, maintain, consult, train, and service the entire Neurology product line...". That's role description. - Responsibilities: the ESSENTIAL DUTIES AND RESPONSIBILITIES list. - Requirements: Education And/or Experience (Bachelor's or Higher degree, 5 years relevant field service experience, Medical Device experience preferred). Also maybe Travel Required? But Travel Required is more like a requirement. Could include under Requirements. - Qualifications: Technical Skills And Abilities (list of technical skills). Could also include Language Skills, Reasoning Ability, Physical Demands? But those might be better under Skills? Actually we have Skills heading for behavioral competencies. Could put Behavioral Competencies under Skills. Language Skills, Reasoning Ability, Physical Demands maybe under Qualifications? But we need to avoid too many thin sections. Perhaps combine Technical Skills And Abilities, Language Skills, Reasoning Ability, Physical Demands into Qualifications? Or we could have Qualifications for technical skills, Skills for behavioral competencies, and Requirements for education/experience/travel/other requirements. Let's see. We have to preserve all substantive info. So we need to include all those details somewhere. Let's outline: About the role: intro paragraphs. Responsibilities: list of duties (the ESSENTIAL DUTIES AND RESPONSIBILITIES). We'll convert each sentence into

items. Requirements: Education And/or Experience (Bachelor's or Higher degree, 5 years relevant field service experience, Medical Device experience preferred). Also Travel Required: Extensive, must live near contracted account and within assigned territory near a major airport, must have valid passport, valid driver's license and clean driving record, meet Vendor Credentialing requirements (immunizations, TB screening, drug testing, flu shots). Also maybe Other Requirements? Actually "Other Requirements" includes those items. So we can put them under Requirements. Qualifications: Technical Skills And Abilities (list of technical skills). Also Language Skills, Reasoning Ability, Physical Demands could be placed here or maybe under Skills? But we have Skills heading for behavioral competencies. Let's put Language Skills, Reasoning Ability, Physical Demands under Qualifications as well, to keep sections few. Skills: Behavioral Competencies (list). Also maybe "Ability to read, interpret, and apply technical documentation..." that's Language Skills, but we already placed that under Qualifications. We'll keep Skills for behavioral competencies only. Benefits: list from Compensation and Benefits. We must not repeat job title as heading. No Job ID. We must not include boilerplate like EEO statement, "Apply Today", "Be the People part of the Neuro Solution." Also remove duplicated lines. Now produce HTML fragment with

headings and appropriate

• or

  . We need to ensure we don't create empty sections. Let's draft. About the role: combine first two paragraphs: "FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. As a Field Service Specialist, you will install, maintain, consult, train, and service the entire Neurology product line of Neurodiagnostic Devices and Software at an assigned contracted account. Position requires working onsite at the contracted account, with periodic rotation to support the Field Service Territory Specialist with territory service activities or assist the installation team on assigned projects. Position requires significant travel and ability to work both independently and within teams." That's a paragraph. Now Responsibilities: list each duty from ESSENTIAL DUTIES AND RESPONSIBILITIES. Let's extract: - Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. - Plan, manage and perform small neurology installations at the contracted account, as assigned. - Ensure all installations are managed in a professional and workmanlike manner in accordance with the Company standards and directives and customer requirements. - Support larger neurology installations, as assigned by Manager or Site Planner. - Perform site walkthroughs to confirm readiness and compliance with installation guidelines. - Perform onsite service or preventive maintenance on installed equipment in a professional and workmanlike manner. - Will be required to troubleshoot, diagnose and repair PCs, networks and proprietary hardware/software issues. - Will escalate to manager when response time objectives cannot be met. - Responsible for diagnosing and analyzing causes of product failures, reporting findings and making recommendations for improvement by providing feedback to Engineering, Operations and other cross functional teams. - Perform basic customer training as part of an installation or at a scheduled customer training class at the customer site, as requested. - Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information. - Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning. - Support the Field Service Territory Specialist with service, preventive maintenance, and installation activities within the assigned territory, as directed by Manager. - Accept and complete service calls or installation tasks passed by the Regional Service Manager or Territory Specialist, retaining ownership of assigned cases through resolution. - Ensure timely completion of all paperwork and required administrative functions including all data entries in Natus’ CRM system. - Regular expense reports managed and submitted to manager for review and approval, as defined by Natus policy. - Build strong customer relationships through effective communication, professionalism, and ongoing support during the implementation process. - May be asked to perform other tasks, as required. We'll put each as

• . Now Requirements: Education And/or Experience: Bachelor’s or Higher degree, from an accredited college or university is required. 5 years of relevant field service experience performing installations, training, and troubleshooting. Medical Device experience preferred. Travel Required: Extensive. Must live near the contracted account and within the assigned territory, near a major airport. Must have a valid Passport. Must have valid driver's license and clean driving record showing zero felony convictions and less than three moving violations in the previous three years. Meet all Vendor Credentialing requirements for onsite support, to include all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system. We could also include "Other Requirements" but that's same. Now Qualifications: Technical Skills And Abilities list: - Ability to lead technical planning discussions related to server builds, application hosting, and customer IT infrastructure requirements. - Understanding of Microsoft SQL Server requirements, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts. - Strong knowledge of Microsoft Windows desktop and server operating systems. - Working knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies. - Working knowledge of remote application delivery platforms such as Citrix and similar virtualization or remote access technologies. - Working knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices. - Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications. Language Skills: - Ability to read, interpret, and apply technical documentation, clinical materials, product information, and business communications. - Ability to prepare clear reports, customer correspondence, training materials, and procedural documentation. - Ability to present information effectively and respond to questions from customers, clinicians, managers, and cross-functional internal teams. Reasoning Ability: - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands: - While performing the duties of this job, the employee is regularly required to: - Travel to customer sites via airlines, rental cars, and/or train stations - Sit, stand, walk to move throughout offices and hospitals - Must be able to speak and hear during training activities. - Assemble equipment using hands to operate equipment and tools - Installation activities may require bending, stooping, or kneeling - The employee must occasionally lift and/or move equipment weighing up to 50 pounds. We could format each as
• under appropriate subheadings? But we only allowed

  for section headings, not subheadings. We could just list all items as

  under Qualifications, mixing categories. That's okay but may lose grouping. However we must preserve all info; grouping not required. So we can just put all those bullet points as

  under Qualifications. Now Skills: Behavioral Competencies: - Strong project planning, coordination, and execution skills with high attention to details - Excellent written, verbal, and customer-facing communication skills - Ability to build collaborative relationships across customers, sales, service, and IT stakeholders - Calm,