Field Service Technician - Newbury

About the Role

Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth, and success. The Water System Field Service Technician is responsible for learning the installation, service, repair, and selling processes for Kinetico’s residential water system customers. This role requires 100% local travel in our target geographies.

Responsibilities

• Learn residential water system applications and capabilities.
• Follow established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
• Observe and act upon opportunities for further sales.
• Deliver salt, filters, and other water treatment products.
• Maintain a clean and organized workspace.
• Monitor and restock product inventory.
• Finalize report on completion of field visit and submit to service department in a timely manner.
• Maintain a clean and safe work environment, including company vehicle and company tools.
• Other duties may be required that fall within the scope and general level of responsibility attached to the role.

Requirements

• High School Diploma or equivalent required.
• Valid driver’s license and a clean driving record.
• Plumbing experience and skills, preferred.
• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal oriented.
• Mechanical aptitude, good analytical, problem solving, and troubleshooting skills; understanding the technology contained in the company’s products is essential.
• Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Accurate management of data, willingness to help others, and an interest in executing responsibilities in a timely and efficient manner.

Competencies

• Reduces number of customer call-backs.
• Meets upselling sales goals.
• Follows procedures and accurately documents results.
• Produces high quality of work and customer service.

Physical Effort and Work Environment

• Frequent standing, walking, bending, pushing, and reaching.
• Frequent lifting of up to 50 pounds and maneuvering up to 100 pounds with a dolly.
• Frequently exposed to oil and noise.
• Exposure to heat or cold due to seasonal changes.

Benefits

• Medical, Dental, Vision, and Prescription Drug Insurance Coverage.
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits.
• 401(k) Contribution Matching Program.
• Employer Funded Defined Contribution Plan.
• Paid Vacation, Holidays, and Community Service Volunteer Time-off Benefit.
• Wellness Program.
• Educational Assistance Reimbursement Program.

About Kinetico

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers and international distributors representing nearly 100 countries. Through the dedication of its founders, employees, and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry, manufacturing water softeners along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and are complimented by the most comprehensive warranties in the industry. Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth-generation company that continues to be successful in developing leading businesses.