Field Service Technician - New York, New York

About the role

A Field Service Technician is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery and small systems. The FST is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The FST is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Responsibilities

• Rely on direction to accomplish goals
• Perform a number of work related tasks
• Capable of working under direct supervision or independently based upon training
• Technical Communicate with National Technical Support on issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Inspection of UPS and Battery systems to identify problems
• Maintain customer’s UPS and Battery systems in proper condition
• Install battery systems according to the manufacturers specifications
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Render on site and phone assistance to customers.
• Safety Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Requirements

• Excellent working knowledge of electricity and the electro-chemical theory of batteries
• Strong Mechanical aptitude
• Equivalent industry experience
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and electronic theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude

Qualifications

• Knowledge, Skills & Abilities Required experience (one or more of the following)

Skills

• Excellent working knowledge of electricity and the electro-chemical theory of batteries
• Strong Mechanical aptitude
• Equivalent industry experience
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and electronic theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude

Benefits

Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more

Pay

The anticipated salary range for this role in the New York City locality is between $65,000 and $72,000 per year based on a 40-hour work—salary ranges for other geographic localities may vary.

Schedule

Travel is required

Flexible schedules (weekends, evenings, and holidays)

Valid driver’s license