Field Service Technician (Networking / IoT)

About the role

The Field Service Technician (Networking / IoT) supports engineering development, testing, and validation of connected roadway systems. These systems include radar sensors, cameras, communication devices, power supplies, and surge protection equipment. The role involves maintaining and supporting internal test sites and development infrastructure.

Responsibilities

• Maintain and troubleshoot internal field test systems used for engineering development
• Diagnose and resolve common hardware, networking, and configuration issues without requiring engineering intervention
• Execute installation and commissioning of devices and supporting infrastructure at test locations
• Maintain accurate documentation of site configurations, issues, and changes
• Configure and maintain mobile test platforms (test vehicles) used for development and validation
• Build strong working relationships with engineering and product teams and prioritize work across multiple projects

Requirements

• Strong technical troubleshooting skills
• Comfortable working independently in both field and office environments
• Capable of managing physical systems, networking, and device configuration
• Work closely with engineering and product teams across multiple projects
• Travel to clients and intersections about once a week
• Onsite in Springville office when not traveling

Qualifications

• Bachelor’s degree in a technical field plus 10 years of experience in Quality Assurance, or 15+ years of progressive experience in Quality Assurance, including demonstrated leadership of QA teams and ownership of end-to-end QA programs
• Experience installing, configuring, or maintaining electronic or networked systems in the field
• Basic understanding of IP networking (static vs DHCP, subnets, connectivity troubleshooting)
• Experience terminating and testing Ethernet or low-voltage cabling
• Ability to troubleshoot hardware, software, and networking issues in real-world environments
• Comfortable working independently for extended periods with minimal supervision
• Strong mechanical aptitude (drilling, mounting equipment, working with tools)
• Ability to work outdoors in varying weather conditions
• Ability to climb ladders and perform pole-mounted installations
• Strong organizational and documentation skills
• Valid driver’s license

Skills

• Experience with cellular modems, routers, or managed network switches
• Familiarity with firmware updates and device configuration interfaces
• Experience working in industrial panels, control systems, or telecom environments
• Ability to read wiring diagrams and system layouts
• Experience supporting IoT or cloud-connected devices
• Basic familiarity with Linux or command-line tools
• Experience maintaining or configuring mobile or portable test systems
• Experience in industries such as telecommunications, industrial controls, security systems, AV systems, or similar technical field environments
• Industry certifications (e.g., networking, cabling, or manufacturer-specific certifications) are a plus but not required

Benefits

Wavetronix offers a supportive and inclusive workplace culture, fostering personal and professional growth. We provide competitive compensation, a comprehensive benefits package, and opportunities for career advancement.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Flexible schedule to accommodate fieldwork and office responsibilities.