Field Service Technician-Network Specialist

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers.
• Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless).
• Identifies location of defective cable using various test equipment and repairs buried, aerial, and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Limits underground and buried facilities to prevent facilities from being damaged.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment.
• Maintains back-ups to the switch, voicemail, fiber optic terminals, etc.
• Updates manuals and provides functional support, answering questions about features and functions.
• Provides advanced troubleshooting support techniques and corrections.
• Responds to “trouble” dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
• Provides excellent customer service.
• Proactively educates and sells TDS products and services to customers.
• Participates in project management for the installation of systems and performs related functions as requested by the supervisor.

  Qualifications

  • 2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge.
  • 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
  • Must have and maintain a valid driver's license.
  • Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.