Field Service Technician-Network

About the role

TDS Telecom is seeking a Field Service Technician-Network to join our team. This position involves installing, troubleshooting, repairing, and maintaining telecommunications products and equipment. Responsibilities include splicing and maintaining outside plant facilities and equipment, as well as performing tasks like pole climbing and operating construction equipment.

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
• Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections.
• Responds to “trouble” dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service.
• Proactively educates and sells TDS products and services to customers.
• Performs project management of the installation of systems and performs related functions as requested by supervisor.

Qualifications

• 1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
• Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi-task.
• Ability to operate vehicles with manual transmissions.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time