Field Service Technician-Network

About the role

TDS Telecom is seeking a Field Service Technician-Network to join our team. This position involves installing, troubleshooting, repairing, and maintaining telecommunications products and equipment, including fiber optic and copper cable. You will interact directly with customers, provide exceptional customer service, and sell TDS services and products.

Responsibilities

• Install, troubleshoot, test, splice, repair, and maintain telephone equipment and network equipment.
• Install, configure, maintain, and repair Key Systems, PBX, Centrex Systems, and other business systems.
• Locate and repair buried, aerial, underground, and customer cable.
• Operate construction equipment and pole climbing.
• Locate and mark company facilities to prevent damage.
• Provide troubleshooting support and respond to trouble dispatches.
• Perform project management and enhance maintenance of record systems.
• Provide excellent customer service and proactively educate customers on TDS products and services.
• Work overtime as needed and handle on-call responsibilities.

Qualifications

• 1+ year basic technical telecommunications experience OR current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation, and repair, or switch training.
• A valid driver's license.
• Ability to maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Practical knowledge/experience with computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
• Ability to work independently and multi-task.
• Proven organizational skills.
• Ability to operate vehicles with manual transmissions.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time