Field Service Technician-Network

About the role

TDS Telecom is seeking a Field Service Technician-Network to join our team. This position involves installing, troubleshooting, repairing, and maintaining telecommunications products and equipment. Responsibilities include pole climbing, locating and repairing cable, and providing exceptional customer service.

Responsibilities

• Aids in on-site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and network equipment.
• Identifies and locates defective cable using test equipment and repairs buried, aerial, underground, and customer cable.
• Locates and identifies cable and fiber in response to customer requests and construction needs.
• Performs cable fault acceptance tests on newly constructed facilities.
• Provides excellent customer service and proactively educates and sells TDS products and services to customers.
• Supports and enhances record systems and maintains customer-specific requirements.
• Maintains DOT requirements related to operating vehicles with a combined GVRW of >10,000 lbs.

Requirements

• 1+ year basic technical telecommunications experience OR current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation, and repair, or switch training.
• Valid driver's license.
• Ability to maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Practical knowledge/experience with computer applications including databases, trouble/dispatch systems, plant record systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written).
• Proven organizational skills and ability to multi-task.
• Ability to operate vehicles with manual transmissions.

Qualifications

• Must have and maintain a valid driver's license.
• Must follow TDS attendance guidelines.
• Must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Must be willing to work overtime as needed.
• Must successfully pass all components of the Safety Course curriculum.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time