Field Service Technician (Neptune) - Rochester, NY

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if content exists. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes sections: description (first paragraph), "What You Will Do" list, "Required Qualifications" list, "Preferred Qualifications" list, "Additional Information" includes Schedule, Benefits, Pay ranges, etc. Also some extra paragraphs about Stryker etc. Need to decide which sections to include. We need to include About the role: maybe the introductory paragraph(s) describing role. Responsibilities: the "What You Will Do" bullet points. Requirements: maybe "Required Qualifications". Qualifications: maybe "Preferred Qualifications". Skills: maybe we can extract skills from required/preferred? Could combine but we need separate sections only if content. Could put Skills as a subsection of required? But we need to follow instruction: Use headings only when posting has real, specific content for it. So we can create sections: About the role, Responsibilities, Requirements (Required Qualifications), Qualifications (Preferred Qualifications), Benefits, Pay, Schedule. Skills maybe not explicit separate list; we could omit Skills heading if no explicit skills list. However we could infer skills from qualifications but better to omit if not explicit. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine some. We need to include all substantive info. Let's extract: About the role: first paragraph: "Field Service Technician – Neptune As a Field Service Technician supporting Neptune, you will serve as a key technical resource for healthcare customers across your assigned territory. This field-based role focuses on equipment service, troubleshooting, maintenance, and documentation, with most of your time spent traveling in a company-provided vehicle between customer sites, resolving technical issues, and ensuring equipment performs as intended. Success in this role depends on delivering a positive customer experience through effective service support, clear communication, accurate documentation, and strong collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. This role requires the ability to manage multiple service priorities, work independently in customer environments that can be fast-paced or stressful, and collaborate with internal partners when additional support or coordination is needed." That's about role. Responsibilities: bullet list under "What You Will Do": each sentence starting with a verb. We'll list them. Required Qualifications: bullet list under "What You Will Need": high school diploma or GED; valid driver's license and ability to travel frequently...; proficiency with Microsoft Office applications; ability to meet healthcare facility credentialing...; ability to perform essential physical requirements... Preferred Qualifications: bullet list under "Preferred Qualifications": minimum 3 years of technical service...; associate degree, bachelor's degree, or formal technical training...; experience with biomedical equipment maintenance... Additional Information: includes Schedule, Benefits, Pay Ranges, plus extra paragraphs about Stryker etc. We need to include Schedule: "May require overtime, evening, overnight, or weekend work to support customer requirements." Benefits: list: Company-provided vehicle for work-related travel, medical, dental, and vision coverage, 401(k), paid time off, employee stock purchase plan, tuition reimbursement, life insurance, disability coverage, and wellbeing programs. Also later: Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. We should combine benefits into a single list, preserving all items without duplication. Let's compile unique benefits: - Company-provided vehicle for work-related travel - Medical coverage - Dental coverage - Vision coverage - 401(k) - Paid time off - Employee stock purchase plan - Tuition reimbursement - Life insurance - Disability coverage - Wellbeing programs - Medical and prescription drug insurance (maybe same as medical) - Critical illness insurance - Accident insurance - Hospital indemnity insurance - Personalized healthcare support - Tobacco cessation program - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Basic life and AD&D insurance (maybe duplicate life insurance) - Short-term disability insurance We need to avoid duplication but can keep similar items; but better to deduplicate. Let's list: - Company-provided vehicle for work-related travel - Medical and prescription drug insurance - Dental insurance - Vision insurance - Critical illness insurance - Accident insurance - Hospital indemnity insurance - Personalized healthcare support - Wellbeing program - Tobacco cessation program - 401(k) plan - Paid time off - Employee stock purchase plan - Tuition reimbursement - Life insurance - Basic life and AD&D insurance (maybe separate) - Disability coverage (short-term disability) - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) We could keep both life insurance and basic life and AD&D as separate but they overlap. Might keep both as they are mentioned. Pay: "USN: $28.01 - $38.75 USD Hourly". Also maybe mention "Pay Ranges". We'll include that. Schedule: as above. We also have extra paragraphs about Stryker etc. That's substantive but not fitting any heading; maybe we can include under About the role or a separate "Company Overview" but not in allowed headings. The instruction: only use those headings; we could omit that info if not fitting. But we must preserve ALL substantive information. However we could incorporate Stryker description into About the role or maybe a separate section like "About the Company" but not allowed headings. The allowed headings list does not include "About the Company". So we need to decide: either we include that info under About the role (extend) or we drop it (but that would lose substantive info). The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must keep it. We can add a

after About the role that includes that info, not as a heading. That's permissible: we can have multiple

under a section. So we can keep About the role section with multiple paragraphs: first the role description, then the Stryker overview. Thus About the role will contain two paragraphs: role description and company info. Now we need to output HTML fragment only, no /. Use

headings,

• for lists,

  for prose. We must not repeat job title as heading. Not include Job ID etc. Let's craft. Structure:

  About the role

  Field Service Technician – Neptune As a Field Service Technician supporting Neptune, you will serve as a key technical resource for healthcare customers across your assigned territory. This field-based role focuses on equipment service, troubleshooting, maintenance, and documentation, with most of your time spent traveling in a company-provided vehicle between customer sites, resolving technical issues, and ensuring equipment performs as intended. Success in this role depends on delivering a positive customer experience through effective service support, clear communication, accurate documentation, and strong collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. This role requires the ability to manage multiple service priorities, work independently in customer environments that can be fast-paced or stressful, and collaborate with internal partners when additional support or coordination is needed.

  Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

  Responsibilities

  • Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, ensure optimal equipment performance, and support business goals within the assigned territory.
  • Travel to hospitals and healthcare facilities to complete assigned service requests, installations, and preventive maintenance activities.
  • Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
  • Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
  • Support software, connectivity, and system configuration activities as required to maintain equipment performance.
  • Coordinate service schedules, prioritize customer requests, communicate service findings and recommendations, and provide timely updates to customers and internal stakeholders.
  • Document service activities, repairs, parts usage, and results in company systems to maintain accurate records.
  • Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
  • Work in healthcare environments, including areas where biohazardous materials may be present, while adhering to customer site requirements, safety standards, patient confidentiality policies, company procedures, and required personal protective equipment (PPE).

  Requirements

  • High school diploma or GED.
  • Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, as well as occasional travel outside the territory to support business needs and coverage requirements.
  • Proficiency with Microsoft Office applications.
  • Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and personal protective equipment (PPE), with or without reasonable accommodation.
  • Ability to perform the essential physical requirements of the role, with or without reasonable accommodation, including standing, walking, bending, and working at customer sites for extended periods; regularly moving up to 20 pounds; and occasionally lifting up to 75 pounds.

  Qualifications

  • Minimum 3 years of technical service, equipment repair, maintenance, or related experience.
  • Associate degree, bachelor's degree, or formal technical training in a technical discipline.
  • Experience with biomedical equipment maintenance, repair, installation, or field service support.

  Benefits

  • Company-provided vehicle for work-related travel
  • Medical and prescription drug insurance
  • Dental insurance
  • Vision insurance
  • Critical illness insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Personalized healthcare support
  • Wellbeing program
  • Tobacco cessation program
  • 401(k) plan
  • Paid time off
  • Employee stock purchase plan
  • Tuition reimbursement
  • Life insurance
  • Basic life and AD&D insurance
  • Disability coverage (short-term disability)
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)

  Pay

  USN: $28.01 - $38.75 USD Hourly

  Schedule

  May require overtime, evening, overnight, or weekend work to support customer requirements.

  Check for any duplicated content: we included all. We omitted the line "Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role." That's substantive; it's about vaccination requirement. Should we include? It's under Additional Information after Stryker description. It's substantive. We need to preserve it