Field Service Technician (Neptune) - Huntington, WV

About the Role

As a Field Service Technician supporting NEPTUNE, you will focus on four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers, peers, and internal partners.
• Documenting service results to maintain accurate quality records.

The environment is fast-paced and requires solving complex problems while maintaining strong relationships with customers, sales representatives, and internal partners. This role lays the foundation for multiple career paths, including engineering, project management, sales, and leadership.

Candidates must be willing to travel most weekdays, communicate effectively with customers, and possess strong documentation skills.

Who We Want

• Self-directed initiators: People who take ownership of their work and drive productivity, change, and outcomes without prompting.
• Collaborative partners: People who build and leverage cross-functional relationships to drive continuous improvements.
• Analytical problem solvers: People who identify root causes, evaluate optimal solutions, and recommend comprehensive fixes to prevent future issues.
• Goal-oriented developers: People who deliver safe and robust solutions while keeping customer requirements in focus.
• Meticulous documenters: Detail-oriented people who maintain thorough documentation of reports, metrics, proposals, and presentations.

Responsibilities

• Work with or around bio-hazardous materials while wearing provided PPE to maintain a safe environment.
• Work overtime and overnight, including weekends, as required by customer needs.
• Maintain professional appearance, work ethic, and attitude as required by Stryker and customers.
• Interpret service bulletins, user manuals, technical manuals, and drawings.
• Adhere to HIPAA and other patient confidentiality policies and procedures.
• Exert up to 75 lbs of force occasionally and/or up to 20 lbs of force constantly.
• Remain standing and/or walking for extended periods.

Requirements

• Minimum of 3 years of technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair, and installation experience preferred.
• Proficient in Microsoft Office and adaptable to learning company software.
• Valid driver’s license with a good driving record.
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• High School Diploma or GED required; university or formal technical training preferred.

Skills

• Strong interpersonal and communication skills.
• Ability to work independently in fast-paced and often stressful conditions.
• Highly organized with the ability to prioritize tasks.
• Strong time management and ability to meet daily deadlines.
• Excellent teamwork, coordination, and collaboration skills.
• Self-motivated, self-reliant, and able to work with minimal supervision.

Benefits

• Company vehicle for business use.
• Medical, dental, vision, and prescription drug insurance.
• Tuition reimbursement.
• Matching 401(k) with discretionary contribution opportunity.
• Paid vacation and sick time.
• Basic life, AD&D, and supplemental life insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program.
• Wellbeing program with incentives.
• Discounted employee stock purchase plan.
• Critical illness, accident, and hospital indemnity insurance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).

Pay

$28.01 - $38.75 USD hourly.