Field Services Technician (New Haven,CT)

As a Field Service Representative in New Haven, CT, you will travel daily to retailers in your assigned region, serving as the face of Checkpoint Systems to our customers.

Responsibilities

• Installs and maintains Checkpoint’s products and systems.
• Maintains accurate parts inventory.
• Maintains daily requirements for documentation, system updates, and timely communications.
• Follows company and OSHA safety guidelines and incorporates safety standards into all activities.
• Trains customers on the use of systems.
• Works with internal service departments to ensure responsiveness along with service and installation standards are met.
• Interfaces with customers to resolve installation and service issues.
• Provides site surveys, photos, and related documentation for sales/services as required.
• Interfaces with other departments to maximize efficiencies, effectiveness, and profitability throughout the installation and service process.
• Collaborates with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
• Other duties as assigned by manager.

Requirements

• 2-year AA degree, BSET in electronics, equivalent military training, or industry experience.
• Experience with electronic test equipment and digital meters.
• Hands-on experience with EAS.
• Hands-on experience with RFID a plus.
• Ability to read and understand blueprints and technical documentation.
• Understanding of customer requirements.
• Network Certification a plus.
• Valid motor vehicle driver’s license in current state of residence.
• Clean motor vehicle driving record clear of egregious driving violations.
• Attention to detail and proven ability to produce quality work.
• Ability to work independently and in a team environment.
• Strong problem-solving and customer service skills.
• Ability to communicate technical issues and corrective actions to customers.
• Computer proficiency.
• Strong verbal and written communication skills.
• Ability to lift at least 85 lbs. and 25 lbs. overhead.
• Ability to operate a circular saw to cut floors for wire routing.
• Ability to work on lifts, ladders, and new and existing construction sites.
• Previous construction work experience is a plus.
• Ability to travel for service or installation projects outside local area (up to 75%).

Pay

$26.44–$32.69 per hour

Benefits

• 401(k)
• 401(k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Employee Discount
• Paid Time Off
• Tuition Reimbursement
• Flexible Spending Account
• Health Savings Account

Schedule

• Monday to Friday
• Overtime
• Weekends as needed

A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight stays.