Field Service Technician - New Haven, CT (60895)
Core Health & Fitness · Vancouver, WA · 1 mo ago
RemoteRemoteInformation TechnologyFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, equal opportunity, scam warning, navigation, cookie, legal, application instructions. Also remove duplicated lines.
We need to parse the posting.
Let's extract relevant content:
Company description: At Core Health & Fitness, our purpose is to live and share our passion for fitness... etc. That's about the company, could be "About the role"? Actually "About the role" maybe includes description of role and company. We'll include a section "About the role" with that paragraph(s) describing purpose, mission, brands, commitment, etc. Also the line "We are looking for a Junior Field Service Technician - Devens/Groton, MA to join our growing organization!" That's the job title but we shouldn't repeat as heading; we can include that sentence in About the role.
Qualifications: There's a "Qualifications" heading in the posting, but we need to decide whether to put under Qualifications section or Requirements. The posting includes "Qualifications General Position Summary ..." then "Qualifications: Education ..." then "Experience ..." then "Other Requirements". Also later there is a "Responsibilities" section. Then "Skills". Then "Job Specific Competencies". Then "Working Conditions/Physical Demands". Then "Work Environment". Then "Position Status". Then boilerplate.
We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have content for About the role (company overview + job intro). Responsibilities (explicit). Requirements (maybe combine Education, Experience, Other Requirements). Qualifications (maybe overlapping with Requirements; but we need to decide: The posting has both "Qualifications" and "Requirements". We could treat "Qualifications" as the education/experience/other requirements, and "Requirements" maybe as something else? But we have only one Requirements heading allowed. We could combine education, experience, other requirements into Requirements section. Then Qualifications could be maybe the "Job Specific Competencies"? But that seems more like skills/competencies. Actually "Skills" section is present. So we could map:
- About the role: company description + intro.
- Responsibilities: the responsibilities block.
- Requirements: Education, Experience, Other Requirements (driver's license, background check, ability to drive van, travel up to 25%).
- Qualifications: maybe the "Qualifications: Education..."? Actually that is same as Requirements. But we need to avoid duplication. Perhaps we treat "Qualifications" as the education/experience/other requirements, and "Requirements" as something else like "Working Conditions/Physical Demands"? But that seems not typical. However the instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose which to include based on content. We have content for About the role, Responsibilities, Requirements (education/experience/other), Qualifications (maybe the "Job Specific Competencies"?), Skills (the skills list). Benefits, Pay, Schedule: none present (no mention of pay, benefits, schedule). So we should NOT include those sections.
Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills.
We need to ensure we don't create sections with filler like "not specified". So we only include if we have real content.
Now we need to extract content for each.
About the role: Should include the company purpose paragraph, the brands list, commitment to diversity, looking for innovators, etc., and the line "We are looking for a Junior Field Service Technician - Devens/Groton, MA to join our growing organization!" Also maybe the "General Position Summary" under Qualifications? Actually that is part of Qualifications but could be considered about role. But we already have About the role; we can include the summary there.
Let's capture:
"At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax, Core Fit Collective and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our community. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place. We are looking for a Junior Field Service Technician - Devens/Groton, MA to join our growing organization!"
Then maybe also include the "General Position Summary Under the direction of the Regional Field Supervisor, this entry level position as a Junior Field Service Technician is responsible for inspecting, servicing and completing basic repairs on all products in the Core Health and Fitness family. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary inspections, maintenance and repair of all brands." That seems like role summary. Could be part of About the role or Responsibilities. But we have Responsibilities separate. I'd put the summary in About the role.
Now Responsibilities: extract the bullet list under "Responsibilities". The posting has a paragraph after "Responsibilities". Let's capture:
"The primary role of this position is to conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed. Accepts, schedules, and completes work orders within 48 hours. Inspects all equipment during specified visits to Key Accounts Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures. Follow testing procedures accurately. Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies. Ensure customer satisfaction by delivering quality and courteous support in a timely manner. Communicates information regarding product performance and relays field feedback to Director of Services. Ability to understand technical documentation. Possess basic mechanical aptitude. Inspect newly installed equipment on site where necessary. Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment. Must attend the required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment. Ability to maintain/maintenance a company vehicle and park in a safe location. Ability submit expense reports and other paperwork ON TIME Safety is everyone’s responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk. Service Techs are required to provide basic hand tools. Customer Service Strong organizational, communication, problem solving, and analytical skills. Log all service reports immediately upon completion. Discuss new products with customers. Keep Sales informed of upcoming purchases or needs customers are planning. Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty Product to customer throughout day-to-day activity."
We need to format as
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose which to include based on content. We have content for About the role, Responsibilities, Requirements (education/experience/other), Qualifications (maybe the "Job Specific Competencies"?), Skills (the skills list). Benefits, Pay, Schedule: none present (no mention of pay, benefits, schedule). So we should NOT include those sections.
Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills.
We need to ensure we don't create sections with filler like "not specified". So we only include if we have real content.
Now we need to extract content for each.
About the role: Should include the company purpose paragraph, the brands list, commitment to diversity, looking for innovators, etc., and the line "We are looking for a Junior Field Service Technician - Devens/Groton, MA to join our growing organization!" Also maybe the "General Position Summary" under Qualifications? Actually that is part of Qualifications but could be considered about role. But we already have About the role; we can include the summary there.
Let's capture:
"At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax, Core Fit Collective and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our community. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place. We are looking for a Junior Field Service Technician - Devens/Groton, MA to join our growing organization!"
Then maybe also include the "General Position Summary Under the direction of the Regional Field Supervisor, this entry level position as a Junior Field Service Technician is responsible for inspecting, servicing and completing basic repairs on all products in the Core Health and Fitness family. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary inspections, maintenance and repair of all brands." That seems like role summary. Could be part of About the role or Responsibilities. But we have Responsibilities separate. I'd put the summary in About the role.
Now Responsibilities: extract the bullet list under "Responsibilities". The posting has a paragraph after "Responsibilities". Let's capture:
"The primary role of this position is to conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed. Accepts, schedules, and completes work orders within 48 hours. Inspects all equipment during specified visits to Key Accounts Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures. Follow testing procedures accurately. Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies. Ensure customer satisfaction by delivering quality and courteous support in a timely manner. Communicates information regarding product performance and relays field feedback to Director of Services. Ability to understand technical documentation. Possess basic mechanical aptitude. Inspect newly installed equipment on site where necessary. Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment. Must attend the required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment. Ability to maintain/maintenance a company vehicle and park in a safe location. Ability submit expense reports and other paperwork ON TIME Safety is everyone’s responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk. Service Techs are required to provide basic hand tools. Customer Service Strong organizational, communication, problem solving, and analytical skills. Log all service reports immediately upon completion. Discuss new products with customers. Keep Sales informed of upcoming purchases or needs customers are planning. Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty Product to customer throughout day-to-day activity."
We need to format as - for any list of duties/requirements/benefits. The responsibilities are a paragraph with sentences; we could split into list items each sentence. But the instruction: "Use
- for any list of duties/requirements/benefits". It doesn't say we must convert prose to list; we can keep prose in
. However if there is a list, we should use ul. The responsibilities block is not explicitly a list with bullet points; it's a paragraph. So we can keep as
. But we could also split into list for clarity; but not required. Safer to keep as
because it's not explicitly a list.
Now Requirements: include Education, Experience, Other Requirements.
Education: "High school diploma or equivalent College/Tech degree in related field preferred Additional training in commercial fitness industry or combination of education and experience preferred."
Experience: "Minimum of 1-2 years’ experience in a customer facing technical support or service roll required. Basic knowledge of mechanical/technical problem solving Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field. Excellent written and oral communication skills with attention to detail. Working knowledge of Microsoft Office Suite and similar communication related software. Ability to learn Sales Force software. Working knowledge of fitness industry preferred."
Other Requirements: "Valid driver’s license with acceptable driving record Background Screening with a successful outcome Ability to drive a pickup truck and small work van Ability to travel outside the regular service area domestically up to 25%."
We should format as
- for each item.
Now Qualifications: we have "Job Specific Competencies" list. That includes many bullet-like statements: Customer Service, Dependability, Problem Solving/Analysis, Productivity, Quality, etc. Also there is "Skills" section later with list of skills. Actually the posting has both "Skills" and "Job Specific Competencies". The "Skills" section includes: "Basic knowledge of the fitness industry Basic knowledge and experience in technical and mechanical problem solving. Advanced knowledge of the use of hand tools Ability to recognize and solve problems in a timely manner. Ability to embrace deadlines. Strong sense of urgency to achieve a high percentage of goals. Willing to assist teammates when needed. Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors. Contributes to a positive working environment. Demonstrates effective interpersonal, verbal, and written communication skills. Ability to be consistently accurate. Unwavering attention to detail and commitment to world-class quality Able to follow tasks to completion in a timely manner without sacrificing quality in doing so. Skilled in planning, organization, and establishing multiple priorities for work assignments."
Then "Job Specific Competencies" includes categories with explanations.
We need to decide which to put under Qualifications vs Skills. The allowed headings include Skills and Qualifications. We could put the "Job Specific Competencies" under Qualifications (as they are qualifications/competencies). And the "Skills" list under Skills.
Thus:
Qualifications section: list of competencies (Customer Service, Dependability, Problem Solving/Analysis, Productivity, Quality). Each with its description.
Skills section: list of skills as described.
We must not include Benefits, Pay, Schedule.
Now we need to strip boilerplate: remove EEO, equal opportunity, scam warning, navigation, cookie, legal, application instructions. Also remove duplicated lines. Also remove "Position Status: Level: Staff FLSA: Non -Exempt Supervises: N/A" etc. Also remove "This job description reflects management’s assignment..." etc. Also remove "In compliance with federal law..." etc. Also remove "Core Health& Fitness is an equal opportunity employer..." etc. Also remove "If you are a person with a disability..." etc.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's craft.
Structure:
About the role
...
Responsibilities
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Make sure to preserve all substantive info. Let's extract exact sentences.
About the role paragraph: combine the company purpose and the job intro.
Let's write:
At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster
- for any list of duties/requirements/benefits". It doesn't say we must convert prose to list; we can keep prose in
. However if there is a list, we should use ul. The responsibilities block is not explicitly a list with bullet points; it's a paragraph. So we can keep as
. But we could also split into list for clarity; but not required. Safer to keep as
because it's not explicitly a list. Now Requirements: include Education, Experience, Other Requirements. Education: "High school diploma or equivalent College/Tech degree in related field preferred Additional training in commercial fitness industry or combination of education and experience preferred." Experience: "Minimum of 1-2 years’ experience in a customer facing technical support or service roll required. Basic knowledge of mechanical/technical problem solving Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field. Excellent written and oral communication skills with attention to detail. Working knowledge of Microsoft Office Suite and similar communication related software. Ability to learn Sales Force software. Working knowledge of fitness industry preferred." Other Requirements: "Valid driver’s license with acceptable driving record Background Screening with a successful outcome Ability to drive a pickup truck and small work van Ability to travel outside the regular service area domestically up to 25%." We should format as
- for each item.
Now Qualifications: we have "Job Specific Competencies" list. That includes many bullet-like statements: Customer Service, Dependability, Problem Solving/Analysis, Productivity, Quality, etc. Also there is "Skills" section later with list of skills. Actually the posting has both "Skills" and "Job Specific Competencies". The "Skills" section includes: "Basic knowledge of the fitness industry Basic knowledge and experience in technical and mechanical problem solving. Advanced knowledge of the use of hand tools Ability to recognize and solve problems in a timely manner. Ability to embrace deadlines. Strong sense of urgency to achieve a high percentage of goals. Willing to assist teammates when needed. Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors. Contributes to a positive working environment. Demonstrates effective interpersonal, verbal, and written communication skills. Ability to be consistently accurate. Unwavering attention to detail and commitment to world-class quality Able to follow tasks to completion in a timely manner without sacrificing quality in doing so. Skilled in planning, organization, and establishing multiple priorities for work assignments."
Then "Job Specific Competencies" includes categories with explanations.
We need to decide which to put under Qualifications vs Skills. The allowed headings include Skills and Qualifications. We could put the "Job Specific Competencies" under Qualifications (as they are qualifications/competencies). And the "Skills" list under Skills.
Thus:
Qualifications section: list of competencies (Customer Service, Dependability, Problem Solving/Analysis, Productivity, Quality). Each with its description.
Skills section: list of skills as described.
We must not include Benefits, Pay, Schedule.
Now we need to strip boilerplate: remove EEO, equal opportunity, scam warning, navigation, cookie, legal, application instructions. Also remove duplicated lines. Also remove "Position Status: Level: Staff FLSA: Non -Exempt Supervises: N/A" etc. Also remove "This job description reflects management’s assignment..." etc. Also remove "In compliance with federal law..." etc. Also remove "Core Health& Fitness is an equal opportunity employer..." etc. Also remove "If you are a person with a disability..." etc.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's craft.
Structure:
About the role
...
Responsibilities
...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster
- for each item.
Now Qualifications: we have "Job Specific Competencies" list. That includes many bullet-like statements: Customer Service, Dependability, Problem Solving/Analysis, Productivity, Quality, etc. Also there is "Skills" section later with list of skills. Actually the posting has both "Skills" and "Job Specific Competencies". The "Skills" section includes: "Basic knowledge of the fitness industry Basic knowledge and experience in technical and mechanical problem solving. Advanced knowledge of the use of hand tools Ability to recognize and solve problems in a timely manner. Ability to embrace deadlines. Strong sense of urgency to achieve a high percentage of goals. Willing to assist teammates when needed. Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors. Contributes to a positive working environment. Demonstrates effective interpersonal, verbal, and written communication skills. Ability to be consistently accurate. Unwavering attention to detail and commitment to world-class quality Able to follow tasks to completion in a timely manner without sacrificing quality in doing so. Skilled in planning, organization, and establishing multiple priorities for work assignments."
Then "Job Specific Competencies" includes categories with explanations.
We need to decide which to put under Qualifications vs Skills. The allowed headings include Skills and Qualifications. We could put the "Job Specific Competencies" under Qualifications (as they are qualifications/competencies). And the "Skills" list under Skills.
Thus:
Qualifications section: list of competencies (Customer Service, Dependability, Problem Solving/Analysis, Productivity, Quality). Each with its description.
Skills section: list of skills as described.
We must not include Benefits, Pay, Schedule.
Now we need to strip boilerplate: remove EEO, equal opportunity, scam warning, navigation, cookie, legal, application instructions. Also remove duplicated lines. Also remove "Position Status: Level: Staff FLSA: Non -Exempt Supervises: N/A" etc. Also remove "This job description reflects management’s assignment..." etc. Also remove "In compliance with federal law..." etc. Also remove "Core Health& Fitness is an equal opportunity employer..." etc. Also remove "If you are a person with a disability..." etc.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's craft.
Structure: