Field Service Technician (Neptune) - Casper, WY

About the Role

As a Field Service Technician supporting the Neptune rover, you will spend the majority of your time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers, peers, and internal partners.
• Documenting service results to maintain accurate quality records.

The environment and culture for this role is fast-paced, requiring the ability to solve complex problems while maintaining strong relationships with customers, sales representatives, and other internal partners. Through time as a Field Service Technician, you can follow multiple career paths including engineering, project management, sales, and leadership.

Candidates must be willing to spend most weekdays traveling, successfully communicate with customers, and have strong documentation skills.

Responsibilities

• Work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
• Work overtime and overnight, including weekends, as specified by customer needs.
• Maintain professional appearance, work ethic, and attitude as required by Stryker and customers.
• Interpret service bulletins, user manuals, technical manuals, and drawings.
• Adhere to HIPAA and other patient confidentiality policies and procedures.
• Exert up to 75lbs of force occasionally and/or up to 20lbs of force constantly to move objects.
• Remain standing and/or walking for extended periods.

Qualifications

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair, and installation experience preferred.
• High School Diploma or GED required; university or formal technical training preferred.
• Valid driver’s license with a good driving record.
• Proficient in Microsoft Office Applications and adaptable to learning company software.
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.

Skills

• Self-directed initiator with strong ownership of work and productivity.
• Collaborative partner who builds cross-functional relationships.
• Analytical problem solver identifying root causes and optimal solutions.
• Goal-oriented developer delivering safe and robust solutions.
• Meticulous documenter with attention to detail.
• Strong interpersonal, communication, and time management skills.
• Ability to work independently in fast-paced and often stressful conditions.
• Excellent teamwork, coordination, and collaboration skills.

Benefits

• Company vehicle for business use.
• Medical, dental, vision, and prescription drug insurance.
• Tuition reimbursement.
• Matching 401(k) with discretionary contribution opportunity.
• Paid vacation and sick time.
• Basic life, AD&D, and supplemental life insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program.
• Wellbeing program with incentives.
• Discounted employee stock purchase plan.
• Critical illness, accident, and hospital indemnity insurance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).

Pay

Hourly pay range: $28.01 - $38.75 USD.