Field Service Technician - Merrillville IN

Duties and Responsibilities

• Repair, maintain, and service a wide variety of office equipment, including multifunction devices
• Maintain an assigned service territory and provide a high level of responsiveness and service quality
• Diagnose and troubleshoot equipment issues efficiently and accurately
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met
• Maintain accurate inventory of parts, tools, and service documentation
• Follow established service procedures and safety guidelines
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization
• Perform other duties as assigned

Minimum Qualifications

• Strong mechanical and technical aptitude
• Pioneering troubleshooting and problem-solving skills
• Excellent organization, communication, and time management skills
• Able to plan work effectively and manage multiple service calls
• Customer-focused mindset with a commitment to service excellence
• Ability to work independently and as part of a team
• Understanding and alignment with the organization’s core values

Education/License/Experience Requirements

• A High School Diploma or equivalent education required
• A valid Driver’s License with a good driving record required
• Factory certifications (Canon, Ricoh, Kyocera, and/or Sharp) preferred but not required
• Knowledge of print drivers and basic network communication is helpful
• Prior field service or technical repair experience is a plus, but not required