Field Service Technician/Mechanic

Direct hire opportunity in Rice Lake, WI with a leading material handling industry organization.

Pay

$25.00–$44.00 per hour, based on experience.

Schedule

Monday–Friday, 7:00am–3:30pm.

Benefits

• Medical, dental, and vision insurance – available 1st of the month following 30 days of employment
• Life, disability, critical illness, and accident insurance
• 401K plan with company match
• Paid time off
• Holiday pay (8 days per benefit year)
• Company-provided truck/van, cell phone, laptop, tablet, and credit card for expenses
• Voluntary benefit plans including telemedicine, term life, whole life, legal plan, and short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans
• Transit spending account
• Paid sick leave under applicable state or local plan

Responsibilities

• Work in the field at customer locations in and around the Rice Lake area
• Complete assigned field service jobs to repair and maintain forklifts and other material handling equipment at customer sites
• Communicate with the Road Lead Technician regarding unusual service issues or for technical support
• Attend service training classes to stay updated on new products and industry advancements
• Complete and submit all required paperwork daily, including timecards and maintenance reports with customer signatures
• Coordinate with the dispatcher or service office on job status and availability
• Identify jobs requiring shop repair due to complexity or safety and recommend accordingly
• Build relationships with territory sales representatives to share potential sales leads
• Adhere to all safety rules and company policies at all times

Requirements

• At least 2 years of hands-on experience repairing forklifts, automotive, heavy equipment, construction equipment, truck, or farm equipment (must be full-time mechanic experience)
• Strong skills in diagnosing and repairing gas, diesel, and electric-powered industrial equipment
• Strong customer orientation with excellent verbal and written communication skills
• Highly organized and able to manage multiple priorities and assignments efficiently
• Basic computer proficiency and comfort using laptops for diagnostics and reporting
• Own the necessary tools to perform repairs
• Valid driver’s license with a clean driving record
• Physically able to lift up to 50 lbs. frequently (occasionally up to 75 lbs.), and perform duties involving standing, kneeling, reaching, and operating machinery
• Commitment to safety and ongoing professional development

Why You Should Apply

• Competitive pay rates, with top rates for experienced technicians
• Direct hire role with a respected leader in the material handling industry
• Safety-focused work environment with ongoing training provided
• Work independently in a dynamic, customer-facing role
• Permanent, full-time opportunity with potential for professional growth
• Start your day from home—no need to report to a central office each morning