Field Service Technician/Mechanic

About the role

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers.

Responsibilities

• Troubleshooting: Identify and diagnose electro-mechanical problems with equipment, perform installations and repairs as needed.
• Customer Interaction: Interact directly with customers to understand their concerns, recommend appropriate actions, and ensure complete satisfaction.
• Professionalism: Maintain a professional demeanor, representing the company positively and fostering goodwill with customers through superior customer service.
• Repair Work: Execute repairs efficiently and effectively, ensuring analyzed situations are addressed promptly and professionally.
• Scheduled Maintenance: Perform scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively address necessary repairs.
• Inventory Management: Keep track of parts and supplies inventory in your service van, ensuring necessary resources for repair and maintenance tasks.
• Van Maintenance: Ensure the service van is properly maintained and stocked with necessary equipment and supplies.
• Safety Compliance: Adhere to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.
• Perform other duties as assigned or required to support the company's overall operations and objectives.

Requirements

• All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• Must have and maintain a valid driver's license with a clean driving record.
• A high school diploma or equivalent is required. 1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.

Qualifications

• Interpersonal Skills: Communicate effectively and courteously with customers, simplifying technical concepts for non-technical individuals.
• Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
• Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
• Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
• Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.
• Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.
• Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Skills

• Understanding of mechanical, electrical, hydraulics, and electronic systems.
• Ability to read schematics and technical manuals.

Benefits

• Health Benefits: Medical, Dental, Vision Insurance, Prescription Drug Plan.
• Financial and Tax-Saving Benefits: Disability, Life, AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/Corporate Contributions, Associate Giving Fund, and Discount Programs.
• Comprehensive Perks Package: Company-Provided Vehicle, Comprehensive Tool Kit, Annual Uniform & Boot Allowance, Growth and Development, Paid On-the-Job Training Opportunity for Increased Income, Career Growth and Advancement, Company-sponsored social events and team-building activities, Employee recognition program.
• Physical Requirements & Working Conditions: Heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Effective communication with both internal and external customers via telephone, demonstrating clear articulation and voice control, is essential. The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments. This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements. It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

Travel and Schedule Requirements

• This position requires daily travel to customer sites to fulfill job responsibilities.
• Occasionally, overnight travel may be required to accommodate project needs or attend training classes.
• Work hours for this position are subject to change to meet the needs of the customer, including overtime, shift work, on-call duty, weekends, and holidays.

Pay

Details regarding pay are not specified in the job posting.

Schedule

Details regarding schedule are not specified in the job posting.