Field Service Technician/Mechanic

Job Summary

If you’re ready to make a difference in a company that relies on and appreciates your unique talents, you’re in the right place. Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers. That’s why we put so much into the hiring, training, and continued development of our technicians in the field. Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

Responsibilities

• Troubleshooting: Identify and diagnose electro-mechanical problems with equipment, perform installations and repairs as needed.
• Customer Interaction: Understand customer concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided.
• Professionalism: Maintain a professional demeanor, representing the company positively, fostering goodwill with customers through superior customer service.
• Repair Work: Execute repairs efficiently and effectively, ensuring analyzed situations are addressed promptly and professionally.
• Scheduled Maintenance: Perform scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, proactively addressing any necessary repairs identified during maintenance checks.
• Inventory Management: Keep track of parts and supplies inventory in your service van, ensuring necessary resources for repair and maintenance tasks.
• Van Maintenance: Ensure the service van is properly maintained and stocked with necessary equipment and supplies.
• Safety Compliance: Adhere to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

• All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• Must have and maintain a valid driver's license with a clean driving record.
• A high school diploma or equivalent is required. 1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.

What You’ll Need For Success

• Interpersonal Skills: Communicate effectively and courteously with customers, ensuring their needs are understood. Simplify technical concepts for non-technical individuals.
• Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
• Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
• Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
• Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.
• Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.
• Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Benefits

• Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.
• Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/Corporate Contributions, Associate Giving Fund, and Discount Programs.
• Comprehensive Perks Package: Includes Company-Provided Vehicle: Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
• Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
• Growth and Development: Comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
• Paid On the Job Training Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
• Career Growth and Advancement: Opportunities for internal mobility, mentorship programs, and leadership development initiatives, allowing you to take your career to the next level with us.
• Company-sponsored social events and team-building activities.
• Employee recognition program.

Physical Requirements & Working Conditions

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment.
• Physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites.
• Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds.
• Manual dexterity is crucial for operating machinery, tools, computers, and handling materials.
• Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Effective communication with both internal and external customers via telephone, demonstrating clear articulation and voice control, is essential.
• The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments. This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements.
• Exposure to harmful or corrosive chemicals, and facing the risk of electric shock.
• Noise levels typically range from moderate to high.

Travel and Schedule Requirements

• This position requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes.
• Due to the nature of the job requirements, work hours for this position are subject to change to meet the needs of the customer. This may include overtime, shift work, on-call duty, weekends, and holidays.