Field Service Technician (Material Handling Mechanic)

About the Role

Herc-U-Lift, Inc. is seeking a Field Service Technician to join our service and repair team. This is a fast-paced position for an experienced, take-charge individual with a proven track record. The primary function is to travel to customer locations and repair material handling equipment, MEWPs, and rail car movers. You will respond to customer needs in a positive, caring, and timely manner, building rapport through technical expertise and communication skills to ensure customer satisfaction. You will manage your job as though it were a small business, dispatched from your home using a company van, coordinating with the service dispatch team and reporting via a tablet.

Responsibilities

• Performs preventive maintenance inspections and service on machines.
• Diagnoses mechanical, electrical, or other breakdowns or failures of material handling equipment (forklifts, mobile elevating work platforms (MEWPs), rail car movers, rough terrain lifts).
• Performs disassembly, repair, and reassembly of engines, transmissions, differentials, clutches, brakes, electrical systems, fuel systems, couplers, and other parts of material handling equipment and rail car movers.
• Works with the parts department to order and install replacement parts for machines.
• Maintains technical knowledge of all equipment brands.
• Uses tools of the trade, including precision instruments, welding equipment, shop machines, and power tools for adjustments or repairs.
• Requires little supervision and assists others in the trade.
• Maintains a personal parts inventory based on van stock.
• Follows all safety protocols.
• Completes and submits all required paperwork.
• Provides excellent customer service, including offering additional services.
• Manages workload effectively.
• Job duties may change based on company or customer needs.

Requirements

• Valid driver’s license.
• Knowledge of engines, transmissions, hydraulics, electrical systems, fuel systems, and/or charging systems.
• Mechanically inclined with strong problem-solving skills.
• Working knowledge of computer systems and ability to quickly learn software for completing work orders.
• Works well independently and with others.
• Organized with strong attention to detail.
• Excellent interpersonal and communication skills.
• Strong customer service skills.
• Professional appearance and demeanor.

Qualifications

• High school education.
• Vocational or community college coursework preferred.
• 3+ years of direct technician experience preferred.

Physical Requirements

• Must be able to lift and carry up to 75 lbs frequently.
• Prolonged periods of standing and walking.
• Able to bend, stretch, push, pull, crawl/crouch, and move as needed to service machinery.
• Must be able to visually inspect machines.

Benefits

• Medical, dental, and vision insurance (including FSA/HSA plans).
• Paid time off and holidays.
• Company-paid basic life insurance.
• Supplemental term life insurance.
• 401(k) with company match.
• Short- and long-term disability.
• Group accident and critical illness insurance.
• Safety glasses and boot program.
• Tuition reimbursement and in-house training.