Field Service Technician - Louisiana

Location Requirement

Should be located anywhere around the I-10 corridor between Lafayette and New Orleans is ideal. Candidates located anywhere in South Louisiana will also be considered.

Responsibilities

• Interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics.
• Install, maintain, and repair admixture dispensing equipment and Verifi systems.
• Coordinate problem resolution with other employees as needed.
• Aid Field Sales Representatives in winning and maintaining customer contracts.
• Manage customer relations and interactions.
• Plan and schedule dispenser service work independently.
• Manage equipment service administration tasks including ordering, re-stocking, and compliance with preventative maintenance schedules.
• Complete all safety training and online training modules.
• Observe and follow necessary safety procedures.
• Develop a solid understanding of concrete and the concrete industry.
• Recommend modifications and product changes to improve equipment reliability.
• Respond to short-notice project work and emergency service calls.

Qualifications

• High School Diploma or equivalent required.
• 4–7 years of experience required (1 year of education may be considered equivalent to 1 year of experience).
• Broad knowledge of computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principles.
• Ability to learn new technology and processes quickly.
• Strong verbal and written communication skills with colleagues and customers.
• Highly organized and detail-oriented, particularly in maintaining records.
• Strong problem-solving skills.
• Strong customer service and employee relationship skills.
• Hands-on electro-mechanical aptitude.
• Field service experience preferred.
• Working knowledge of the Ready Mix Concrete industry a plus.
• Ability to lift up to 50 pounds.
• Ability to wear a respirator and comply with company facial hair policy for respirator users.
• Ability to comply with DOT requirements for Non-CDL commercial motor vehicle driver medical certification exam, drug screen, and background check (including safety performance and driving record).
• Flexible work hours and willingness to travel overnight.

Benefits

Includes a comprehensive Total Rewards package, including a national pay range of $53,500 to $82,500 per year, an annual bonus, and additional benefits such as health and wellbeing programs, retirement plans, and protection plans.