Field Service Technician - Lifecycle Services

POSITION SUMMARY

The Field Service Technician position reports to the Service Manager and works closely with Sales Managers, Engineers and Operations Leaders to ensure customer expectations are exceeded with every assignment. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernizations. The Field Service Technician is also responsible to deliver total equipment lifecycle management services including installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training.

POSITION DUTIES & RESPONSIBILITIES

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
• Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Attend training classes and technician meetings as required
• Comply to industry, company and customer safe working practices

POSITION REQUIREMENTS

• High School Diploma or equivalent required
• EE, EET, EECS or Industrial Electronics degree is a plus
• Strong mechanical and electrical background required
• Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport
• Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home
• Physical Requirements: During the duties of this job the employee is frequently required to sit, stand, stoop, kneel, bend, crouch, crouch, walk, talk, hear, and drive, use hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, and reach with hands and arms above the shoulders. The incumbent must occasionally lift, push, or pull up to 100 pounds

PHYSICAL REQUIREMENTS

• During the duties of this job the employee is regularly exposed to moving mechanical parts, moderate cold and moderate heat based upon time of the year and location
• The noise level in the work environment is usually moderate but at times loud
• On occasion, the employee is occasionally exposed to fumes or airborne particles