Field Service Technician - Level III (Fire Alarm)

About the role

Orr ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. Founded in 1946, we serve organizations in mission-critical environments, emphasizing safety, respect, and care.

Essential Duties And Responsibilities

• Take a lead role in major service activity.
• Perform service on the majority of OPS System brands and applications.
• Contact customer to set up service.
• Perform all inspection and testing tasks on fire alarm and special hazard fire suppression systems according to OPS work instructions.
• Record inspection and test results in companies' electronic inspection program.
• Respond to emergency service requests and take appropriate action.
• Perform in-depth trouble shooting, repair, and replacement of system equipment.
• Oversee OPS personnel in coordination of service activities.
• Review inspection and test results with the customer.
• Conduct training with customer on the functionality of the fire system.
• Assist in installation and commissioning tasks.

Minimum Education And/Or Experience

• High school diploma or equivalent, required.
• Five years’ experience in servicing electrical/mechanical systems in the fire alarm or special hazard fire suppression industry, required.
• Experience reading blueprints, required.
• Associate degree in electronics or related field, preferred.
• NICET (Fire Alarm / Special Hazard) certification, preferred.
• Experience with the following manufacturers: Siemens, Notifier, Kidde, Fenwal, Fike, FCI, preferred.

Knowledge, Skills And Abilities

• Experience with intelligent fire control panel programming software.
• Knowledge of Microsoft Office and standard internet usage.
• Strong time management skills.
• Excellent verbal and written communication skills.
• Organized and detail-oriented.
• Strong critical thinking and problem-solving skills.
• Self-directed with the ability to work autonomously.
• Ability to lead a team effectively.
• Demonstrated customer service mindset.

WORK ENVIRONMENT

• This is a remote position that would be deployed from the associate’s home to local job sites for installs, service, or repairs.
• Company vehicle, and ALL tools, technology, and equipment provided.
• Occasional on-call days and/or overtime required for unscheduled service needs.
• Travel up to 25% of the time (overnight).
• Job duties require the ability to lift up to 75 lbs. and crawl into tight or awkward places.

ONCE YOU JOIN OUR TEAM, YOU’LL GET TO ENJOY:

• Working for a company where the associates are viewed as the company’s greatest asset.
• Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.
• A growing company with a first-class reputation in our respective industries.
• A culture that is fun, family-oriented, and entrepreneurial.
• A company that offers a focus on work-life balance and encouragement to make a big impact.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement, and numerous perks such as training and development.
• Equal opportunity employer/vet/disabled.