Field Service Technician Level II
About the role
The purpose of the Field Service Technician Level II role is to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This position requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The Field Service Technician Level II serves as a trusted customer contact in the field and may assist with providing guidance, support, and on-the-job training to entry-level technicians. This position has no supervisory responsibilities.
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Responsibilities
- Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
- Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
- Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.
- Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
- Troubleshoot electrical circuits, control wiring, and networking