Field Services Technician Level 2

About us

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs. As part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is at the forefront of creating new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry-leading examples of highly energy-efficient and sophisticated cooling systems.

We are a diverse, upbeat, creative, team-oriented group of technicians, engineers, and managers working daily to develop data center cooling equipment that is changing the face of data center facilities.

What We Offer

• Competitive pay
• Paid vacation/holidays/sick time – 10 days of vacation, 10 paid holidays, and sick time each year
• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What We Look For

We are seeking an engineering technician who possesses authoritative knowledge of large-scale mechanical and/or mechanical infrastructure systems and can adapt this knowledge for mission-critical facilities. Knowledge of architectural concerns, large-scale computer farms, control systems, and large industrial/commercial cooling distribution systems is a major plus.

You will have extensive experience in large-scale technical operations and demonstrable problem-solving leadership with limited oversight. Excellent communication skills, attention to detail, and the ability to create highly accurate work product are essential.

You will split your time between interfacing with customers in the field and working with manufacturing teams to optimize our products, providing the best possible service for internal and external customers. You will collaborate with design, quality assurance, and manufacturing engineering teams to provide continual feedback from customers.

Responsibilities

• Read and interpret electrical, control, and mechanical blueprints, drawings, and other specifications
• Measure and lay out reference points for installation
• Assemble and install refrigeration or air conditioning components using hand and power tools
• Measure and cut piping and connect piping using welding and brazing equipment
• Start up system and test for leaks using testing devices
• Recharge system with refrigerant, check and test regulators, calibrate system, and perform routine maintenance
• Troubleshoot, diagnose, and repair a wide variety of heating and cooling/refrigeration equipment/systems
• Troubleshoot, diagnose, and repair PLC-based custom controls designed and built by Silent-Aire
• Work independently on varied assignments requiring broad and/or specialized knowledge of refrigeration and HVAC
• Communicate technical issues to technical and non-technical staff while maintaining high-level communication with internal and external stakeholders, customers, contractors, and industry peers

Requirements

• Must possess a valid driver’s license
• High school diploma or equivalent GED certificate
• Knowledge of operating principles of various types of cooling/refrigeration equipment and systems
• Knowledge of electricity and electrical and solid-state control systems
• Knowledge of safety practices and building codes
• Customer service skills
• Previous experience with start-up and commissioning responsibilities at customer facilities
• Ability to read, understand, and work from blueprints, specifications, and schematics
• Must possess a valid passport
• Aptitude and communication skills related to acting independently
• Technical and working knowledge of internal and industry design and construction codes and standards
• Proven planning, organizational, problem-solving, and decision-making skills, supplemented with a practical aptitude
• Ability to lift 40 lbs and use ladders while working from heights
• Experience working in highly sensitive and/or mission-critical facilities
• Industrial, manufacturing facilities, and field and office environment experience

Preferred Qualifications

• Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson

Additional Details

• Travel is required to field worksite locations (domestic and international)
• Personal Protective Equipment (PPE) will be provided
• Must be able to pass a DOD background check, requiring proof of US Citizenship
• This is a safety-sensitive position
• Company uniform required