Field Service Technician Level I

About the role

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. The purpose of the Field Service Technician Level I role is to support the start-up, commissioning, installation, testing, and troubleshooting of IEM equipment under the guidance of experienced Field Service personnel. This role is intended for individuals with mechanical, electrical, or technical aptitude who are eager to learn, work hands-on, and develop within a field service environment. Comprehensive training, mentoring, and on-the-job learning are provided to support technical growth and progression within the Field Service career path. Learn more about IEM at https://www.iemfg.com.

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Responsibilities

• Support the start-up and commissioning of switchboards, control panels, and power products under the direction of experienced Field Service personnel.
• Assist with the installation and modification of electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
• Perform basic testing of modified assemblies in accordance with established procedures and under appropriate guidance.
• Assist with basic troubleshooting of electrical circuits and networking equipment.
• Identify and escalate product, commissioning, or customer-site issues to Field Service Leads, Project Managers, manufacturing teams, or management, as appropriate.
• Perform other duties as assigned by management.

Requirements

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• 0–2 years of related electrical, mechanical, technical, manufacturing, construction, or field service experience preferred.
• Basic electrical, mechanical, or technical aptitude required.
• Ability to read and interpret electrical wiring diagrams, work instructions, and