Field Service Technician Level 1, Los Angeles, CA
LINET · Los Angeles Metropolitan Area · 3 wk ago
RemoteRemoteEngineeringFull-time
Job Responsibilities
Provide high level of customer service and interact with customers in a professional manner.
Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
Assist as instructed on installations and complete routine preventative maintenance per service contracts.
Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.
Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
LINET will provide established equipment annually. LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks.
Perform service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.
Complete other duties as assigned
Regular and timely attendance, nights, weekends and on-call hours maybe required. Education and/or Experience High School Diploma or equivalent
5 years related experience and/or training
Advanced electro-mechanical repair and troubleshooting skills
Experience in driving “C” size trucks
Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers’ license record will be reviewed on an annual basis.
Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook Reasoning Ability Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to drive in inclement weather. Work Environment Works in hospital environments where biohazards could be present Travel This position requires travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows.
Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
Assist as instructed on installations and complete routine preventative maintenance per service contracts.
Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.
Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
LINET will provide established equipment annually. LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks.
Perform service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.
Complete other duties as assigned
Regular and timely attendance, nights, weekends and on-call hours maybe required. Education and/or Experience High School Diploma or equivalent
5 years related experience and/or training
Advanced electro-mechanical repair and troubleshooting skills
Experience in driving “C” size trucks
Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers’ license record will be reviewed on an annual basis.
Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook Reasoning Ability Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to drive in inclement weather. Work Environment Works in hospital environments where biohazards could be present Travel This position requires travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows.