Field Service Technician I (Los Angeles, CA)

Position Summary

B. Braun Medical Inc., a leader in infusion therapy and pain management, seeks Field Service Technicians to repair, refurbish, sharpen, and maintain precision surgical instruments. Field Service Technicians I work collaboratively with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities

• Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians
• Builds and maintains a positive relationship with the customer
• Manages Customer in order to meet or exceed customer expectations
• PARTNERS WITH SALES TEAM(S) TO GROW BUSINESS IN ASSIGNED TERRITORY
• Accurate and timely repairs of precision surgical instruments
• Manages all on-site repairs, maintenance and testing of assigned instruments and equipment
• Diagnostics errors or technical problems and determines proper solutions, therefore must have strong problem solving skills
• Produces timely daily work orders
• Updates customer reports as needed
• COOPERATES WITH SALES AND TECHNICAL TEAMS TO SHARE INFORMATION ACROSS THE ORGANIZATION
• Comprehends customer requirements and makes appropriate recommendations
• Regular maintenance and cleaning of work area and company equipment
• MUST COMPLY WITH APPLICABLE ISO AND FDA REGULATIONS AS STATED IN QUALITY MANUAL
• EMBODIES THE COMPANY’S VISION, MISSION AND VALUES
• OTHER DUTIES MAY BE ASSIGNED

Expertise

• Knowledge & Skills
• Language Skills
• Mental Skills
• Qualifications

Qualifications

• Requires a high school diploma
• Experience with machining or handling of delicate metal instruments is desirable
• Technical degree is desirable
• Occasional overtime and changes in shift scheduling are required to suit customer needs
• Computer knowledge is required