Field Service Technician Level 1 - Little Rock

Job Responsibilities

• Provide high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
• Absorb and assist on installations as instructed and complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
• Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
• Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.
• Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
• Understand and utilize LINET equipment provided annually.

Requirements

• High School Diploma or equivalent
• 5 years related experience and/or training
• Advanced electro-mechanical repair and troubleshooting skills
• Experience in driving “C” size trucks
• Valid driver license, ability to be insured under Company insurance per established guidelines
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Qualifications

• Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
• Must be able to drive in inclement weather

Skills

• Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community
• Ability to apply mathematical concepts and operations
• Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions
• Ability to lift and/or move up to 75 pounds

Benefits

• Work in hospital environments where biohazards could be present
• Travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows

Pay

Salary range is determined based on experience and qualifications.

Schedule

Nights, weekends, and on-call hours may be required.

Supervisory Responsibilities

This position does not have supervisory responsibilities.