Field Service Technician - Las Vegas

Troubleshooting

Troubleshoots customer machine problems in person or over the phone to successful resolution

Generates orders for required parts needed

Travels as required to end users to perform service

Handles and processes returned service parts

Performs preventative maintenance on machines as time allows

Affords assistance to distributors in installing new machines and machine upgrades

Sets forth activity reports and other required documentation

Performs other duties as assigned

Qualifications

• One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience
• Electronics knowledge
• Ability to read blueprints & schematics
• Ability to use computer applications (e.g. Word, Excel)
• Even temperament with customers and coworkers
• Good verbal & written communication skills
• Logical thinking
• Strong mechanical aptitude

Supervisory Responsibilities

No

Physical Demands and Work Environment

• 25% Travel
• Ability to life 50-80 pounds
• Home Office Setting
• Choice of sitting or standing or alternating between them (stand-up desk optional)
• Keyboarding/typing on a computer for extended periods of time
• Moderate noise, i.e., phones, printer, light foot traffic
• Medium noise, i.e., manufacturing facility with machinery operating on factory floor with heavy traffic

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.