Field Service Technician- L2

Key Responsibilities

• Determining material needs and ensuring they are produced and shipped to site.
• Verify that kits are complete, tested, and functioning correctly.
• Coinciding site visits with HPS Sales and/or Customers.
• Preparing site work instructions for HPS personnel.
• Preparing site work instructions when customers agree to make site changes themselves.
• Generating Field Service Reports and cost summaries for each trip.
• Updating and maintaining the FPR SharePoint site and Field Service Calendar.
• Generating field service reports on a standardized format.
• Preparing field service cost summaries for billing purpose.
• Analyzing field service data for trends and initiating necessary corrective actions at the applicable facilities, departments, and individuals.
• Developing and providing the required training to HPS personnel assigned to Field Service activities including L1 Field Service Techs.
• On-Site Commissioning and/or Testing Support.
• Witness Loading / Unloading of product.
• Completing mechanical rework, including changing out any damaged or defective parts.
• Witness of final installations.
• Completing any customer requested modifications.

Qualifications

• Degree or Diploma in a technical field (Technician/Technologist).
• Minimum of 2-5 years of experience in similar role.
• Transformer Testing Knowledge.
• Sufficient knowledge of electrical theory in relation to transformers so that test results can be properly interpreted.
• Experienced user of measuring and testing devices, hand tools, scopes, etc.
• Proficiency with MS Office applications (Word, Excel, Project).
• Proven project management capability.
• Background in magnetics or transformer construction/design.
• Excellent organizational and problem-solving abilities.
• Effective communication and collaboration skills.
• Attention to detail and a high level of accuracy.

Pay

The base salary range for this role is $77,867.34 to $116,801.01, with final offers determined by experience, qualifications, and role complexity. We recognize that exceptional candidates may bring unique strengths, and we do not want this range to limit or discourage anyone from applying. In addition to base pay, this position includes a comprehensive benefits package and is eligible for performance-based incentives.