Field Service Technician- L2

Key Responsibilities

• Determining material needs and ensuring they are produced and shipped to site.
• Verifying that kits are complete, tested, and functioning correctly.
• Coinciding site visits with HPS Sales and/or Customers.
• Preparing site work instructions for HPS personnel.
• Preparing site work instructions when customers agree to make site changes themselves.
• Generating Field Service Reports and cost summaries for each trip.
• Updating and maintaining the FPR SharePoint site and Field Service Calendar.
• Generating field service reports on a standardized format.
• Preparing field service cost summaries for billing purpose.
• Analyzing field service data for trends and initiating necessary corrective actions at the applicable facilities, departments, and individuals.
• Developing and providing the required training to HPS personnel assigned to Field Service activities including L1 Field Service Techs.
• On-Site Commissioning and/or Testing Support.
• Witness Loading / Unloading of product.
• Completing mechanical rework, including changing out any damaged or defective parts.
• Witness of final installations.
• Completing any customer requested modifications.

Qualifications

• Degree or Diploma in a technical field (Technician/Technologist).
• Minimum of 2-5 years of experience in similar role.
• Transformer Testing Knowledge.
• Sufficient knowledge of electrical theory in relation to transformers so that test results can be properly interpreted.
• Experienced user of measuring and testing devices, hand tools, scopes, etc.
• Proficiency with MS Office applications (Word, Excel, Project).
• Proven project management capability.
• Background in magnetics or transformer construction/design.
• Excellent organizational and problem-solving abilities.
• Effective communication and collaboration skills.
• Attention to detail and a high level of accuracy.

Pay

Base salary range: $77,867.34 to $116,801.01.

Schedule

Remote position in the East Coast of the USA OR work out of one of our offices with options for: Baraboo, WI or the Mesta office in North Huntingdon, PA.