Field Service Technician - Juneau, AK
About the role
Sandvik Mining is looking for a Field Service Technician in Juneau, AK. The role requires a strong mechanical or electrical background and strong diagnostic skills. Sandvik offers a platform built on world‑class R&D, premium high‑tech products, and leadership in automation, digitalization, electrification, and sustainability. The company seeks bright, curious, forward‑thinking multicultural team members motivated by serving customers and employees, future‑proofing business, and thriving in an inclusive learning culture. Competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career are provided in a diverse, collaborative, globally connected organization that values innovation, fairness, and long‑term impact. The Mining business area supplies equipment, tools, parts, service, digital solutions, and sustainability‑driving technologies for mining and construction, with applications in rock drilling, rock cutting, loading and hauling, tunneling, and quarrying.
Responsibilities
- Troubleshoot, repair, and maintain mechanical and/or electrical aspects of underground drilling, load & haul trucks, mining equipment and components at high‑profile mining sites.
- Perform new equipment commissioning and training at customer sites with minimal supervision.
- Largely cover the Juneau, Alaska area, with fly‑in/fly‑out assignments of two weeks at a time.
- Responsible for standard maintenance, faultfinding, repairing, inspecting, and commissioning service projects, taking customer and Sandvik framework and requirements into account.
- Conduct high‑level technical troubleshooting and repair of maintenance and servicing equipment.
- Plan for correct tools and parts required to perform tasks according to all work procedures.
- Commission new products, including pre‑delivery inspections and hot (operational and at customer site) commissioning.
- Conduct root cause analysis (RCA) to identify and solve common problems as first‑line support.
- Identify components, understand basic functionality, and conduct maintenance and repair work accordingly, including preventive and cost‑efficient repairs.
- Provide maintenance personnel training.
- Use knowledge and experience to solve standard problems for customers.
- Understand system functionality and interactions of hydraulics, mechanics, electrics, automation, pneumatics, and materials.
- Complete maintenance reports for internal and external stakeholders; obtain customer authorization to invoice.
- Occasionally collect technical feedback in the Sales Area (inputted into database).
- Perform in‑depth adjustments and fine tuning of underground equipment.
- Coach customer technicians on basic servicing and maintenance principles.
- Ensure all routine work procedures (using the tools provided) are carried out according to safety standards.
- Work comfortably underground and on surface.
- Receive a company vehicle for approximately 50% travel.
Requirements
- Attributes of a safety champion, capable of working alone and stopping work if required.
- Excellent troubleshooting ability with strong diagnostic and problem‑solving skills, proven experience maintaining and fault finding on Sandvik equipment.
- Knowledge of hydraulics, pneumatics, and electrical systems.
- Must conform to ISO standards.
- Must deliver high quality work aligned to OEM standards.
- Technical certification or diploma in mechanical or electrical fields, or equivalent years of professional field/technical experience, with a minimum of 5 years industry‑related experience.
- Must have mining equipment experience.
- Technical experience to include diesel and electrical experience.
- Success in team environments with excellent communication skills.
- Previous success in self‑motivated roles.
- Previous success in customer satisfaction.
- Ability to read blueprints and interpret equipment schematics.
Preferred qualifications
- Active listening skills.
- Success with both internal and external customers.
- Flexibility in the workplace.
Benefits
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. Opportunities for professional