Field Service Technician III

Summary

Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the Albany, NY area and being the hero in every office you step into. Multiple times a day you will be the answer to your clients' issues by bringing innovative, game-changing solutions for their print management needs. As the Field Service Technician, you will enjoy making a positive impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory.

What you’ll do

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Qualifications

• High School Diploma or GEDA
• Minimum of five years of experience in one or more of the following: Technical repair, service & installation of copier/office equipment (Preferred)
• Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
• Technical service, repair or support of comparable products
• Demonstrated experience with document management, MFP, and print devices and/or 6 months of Shop Tech experience a plus
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
• Valid driver's license

What’s in it for you?

• Hourly Range: $23.50-$26.50, based on experience
• Monthly Technician Bonus Program up to $450.00 per month
• Fleet Vehicle and Gas Card
• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal business/volunteer days

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