Field Service Technician III

About the role

The TSS Family of Companies is one of the largest independent laboratory and hospital service providers with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are a leading provider of environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation.

Responsibilities

• Perform compliance testing, certification, and repair services across a variety of healthcare environments.
• Troubleshoot and repair pumps, compressors, manifolds, and small electronics.
• Test and certify medical gas systems and environmental monitoring services.
• Interface directly with clients to understand, discuss, and execute on their needs.
• Maintain and improve client relationships and act as the client's primary in-person interaction with the company.
• Complete all required documentation and administrative tasks related to assigned business.
• Other duties as assigned.

Requirements

• A High School Diploma or equivalent.
• 2-year or 4-year degree preferred.
• Some relevant customer service, mechanical, and/or electrical experience.

Qualifications

• Excellent customer service and relationship building skills.
• Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
• Effective time management and prioritization skills.
• Highly effective verbal and written communication skills.
• Knowledge of basic math including geometry and algebra.
• Valid driver’s license and good driving record.
• Experience with the Microsoft Office suite.

Skills

• Customer service and problem-solving abilities.
• Basic math skills.
• Effective communication skills.
• Time management and prioritization skills.
• Microsoft Office proficiency.

Benefits

• Competitive salaries ranging from $24.00 to $33.00 hourly.
• Medical, vision, and dental insurance.
• 401(k) plan with a company matching contribution.
• Long-term disability, short-term disability, and life insurance.
• Competitive Paid Time Off (PTO) and company paid holidays.

Pay

Salary range of $24.00 - $33.00 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data).

Schedule

Field Service Technicians are dispatched daily to provide a variety of on-site services.