Field Service Technician III

At Okuma America Corporation, we are committed to delivering exceptional service and technical expertise that help our customers maximize the performance and reliability of their machine tool investments.

About the Role

As a Field Service Technician III, you will play a critical role in supporting customers through advanced troubleshooting, machine installation, repair, and technical training. This position serves as a key resource for distributors, end users, and internal service teams by resolving complex issues that exceed standard support capabilities. The ideal candidate is a hands-on technical professional with strong diagnostic skills, experience servicing CNC machine tools, and a passion for delivering outstanding customer support.

Responsibilities

• Diagnose and resolve complex mechanical, electrical, CNC control, automation, and software-related issues on Okuma machine tools.
• Provide on-site troubleshooting, repair, and corrective action support at customer facilities.
• Deliver remote technical support via phone and email to customers, distributors, and internal teams.
• Serve as an escalation resource for technical challenges beyond standard distributor support capabilities.
• Perform installation and startup activities for new machine models and equipment introductions.
• Support machine retrofits, upgrades, and implementation of design improvements.
• Verify machine performance through testing, alignment, and system validation activities.
• Document service activities and provide detailed trip reports to management and stakeholders.
• Develop technical bulletins, repair procedures, and training materials that strengthen distributor service capabilities.
• Share technical knowledge and best practices to improve customer support and operational efficiency.
• Identify opportunities to enhance products, processes, and the overall customer experience.
• Adhere to all company policies, procedures, and workplace safety practices.
• Maintain required certifications and perform additional duties as assigned.

Requirements

• Minimum of five (5) years of experience supporting CNC controls, servo systems, PLCs, automation systems, and machine tools.
• Previous machine tool service experience required; Okuma experience preferred.
• Experience with FANUC controls, Okuma-Howa products, or technical documentation is a plus.
• Associate Degree in Electronics, Electrical Technology, Mechatronics, or a related technical field preferred. Equivalent combination of technical education and field service experience will be considered.

Skills

• Advanced troubleshooting skills across mechanical, electrical, CNC, and automation systems.
• Strong understanding of machine tool technology, hydraulics, pneumatics, and precision measurement.
• Ability to read and interpret blueprints, assembly drawings, and electrical schematics.
• Proficiency with diagnostic and measuring equipment, including lasers, indicators, ball bars, and electrical test instruments.
• Strong customer service, communication, and relationship-building skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Physical Requirements

• Ability to stand, walk, bend, reach, and perform physical work for extended periods.
• Ability to lift and carry up to 70 pounds.
• Ability to work safely in manufacturing, warehouse, and customer-site environments.

Travel

Frequent travel required, approximately 75% or greater, to support customer installations, repairs, and service activities.

Benefits

• Structured bonus opportunities
• Pension plan
• 401(k)
• Medical, dental, and vision coverage
• Company-paid disability insurance
• Flexible spending accounts
• Wellness and gym reimbursement programs
• Tuition reimbursement
• Generous paid time off
• Paid holidays
• Parental leave
• Flexible scheduling options