Field Service Technician III

Gatekeeper Systems is the foremost global leader in retail loss prevention, operations management, and analytics. Headquartered in Foothill Ranch, California, the company has a worldwide presence with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, employing approximately 450 professionals.

Benefits

• Attractive total compensation package
• Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/STD insurance; FSA/HSA options
• 401(k) plan with employer match
• Generous paid time off (PTO) policy
• Observance of 11 paid company holidays

Responsibilities

• Work under the supervision of the Field Services Manager and guidance of the Field Services Engineer
• Install, service, and troubleshoot the company’s indoor loss‑prevention system
• Perform preventive maintenance of the indoor loss‑prevention system
• Complete service and repair work orders within assigned areas as they arise
• Travel up to 70 % of the week, primarily by driving, including overnights
• Work extremely flexible hours and weekends to complete installation, service, and maintenance
• Make substantive, comprehensive decisions on job sites regarding appropriate remedial work
• Perform multiple tasks in a fast‑paced environment while paying attention to detail and staying highly organized
• Assist in training Field Services Technicians, ASPs, and contractors
• Take and follow through on directions and instructions while remaining customer‑focused
• Adhere to the company’s standard operating procedures
• Commit to the company’s core values, mission, and vision
• Utilize installation and service scheduling systems and other service‑ and expense‑tracking tools

Qualifications

• Ability to perform multiple tasks in a fast‑paced environment; adaptable
• Strong attention to detail
• Highly organized and efficient
• Ability to take directions and follow through on instructions
• Skill in handling difficult customers with diplomacy, tact, and problem‑solving
• Excellent oral and written communication skills
• Good leadership abilities
• Experience with security camera systems, point‑of‑sale systems, electrical devices, and wireless devices
• Experience with dustless concrete cutting and asphalt work
• Experience installing devices in a retail environment
• Experience running wires through walls and ceilings
• Experience troubleshooting and tuning electrical devices
• Experience bending and running conduit
• Proficiency with power tools and scissor lifts
• Computer and software proficiency in installation and service scheduling systems and other service‑ and expense‑tracking platforms

Education and Experience

• Minimum 4 + years of experience directly related to installing devices in a retail environment (e.g., point‑of‑sale systems, alarm systems, or security camera systems)
• Minimum 3 years of experience with electrical and low‑voltage devices, concrete cutting, conduit bending and running, and wiring walls/ceilings; plus experience with power tools and scissor lifts
• Experience as a general contractor or in related fields is highly desirable
• Strong communication and collaboration skills to ensure cooperation and positive results
• Valid driver’s license, clean motor vehicle record (MVR), and ability to maintain a positive driving record throughout employment