Field Service Technician III

Job Summary

A Field Service Technician III at Doble Engineering will provide maintenance and technical support for Doble equipment at customer locations, including domestic and international locations. This role identifies and troubleshoots malfunctions and will conduct scheduled repairs. This role will be required to develop detailed service reports to document service visits and troubleshooting actions and logs to track maintenance activity. This role will be based at our Accident, MD office and will report to the Service Manager.

Essential Job Functions

• Counsults on the operation of equipment while testing customer's test objects
• Conducts, independent on-site analysis and repair of high voltage, high current test equipment
• Troubleshoots system faults on relay, PLC, and microprocessor-controlled equipment
• Removes and replaces system components to accomplish repair
• Modifies Programmable Logic Controller programs under the direction of the assigned Automation Engineer
• Operational checks equipment after repair for serviceability
• Uses voltage and current supplies, kilovoltmeters, multi-meters, potential transformers, current transformers, and other equipment to calibrate high voltage, high current test equipment
• Performs on-site calibration and preventative maintenance service
• Prepares and delivers quotations for varying customer service quote requests
• Prepares cost analysis and quotations for custom parts and upgrade requests
• Prepares quotations for stock parts and services
• Provides telephone support by communicating with customers to assist with troubleshooting, repair, operation, and maintenance of high voltage, high current test equipment
• Travels approximately 30% of the time, both domestically and internationally; passport required
• Responsible for the direct interaction with the customer
• Communicates with customer to know equipment configuration, maintenance status and coordinate final scheduling
• Makes the decision on replacing faulty stock, non-stock, and custom components on delivered test equipment
• Makes modifications to system after acceptance from Service or Design Engineer

Qualifications

• Education: Associates Degree in electrical technology, electronics, or equivalent training. Additional equivalent experience may be considered in lieu of a degree.
• Required Experience: 3-5 years of experience in a similar role
• Additional Required Experience: Proper use of electrical test equipment to include oscilloscopes, multi-meters, signal generators
• Additional Preferred Experience: Proficient in the use of Microsoft Word, Excel
• Additional Preferred Experience: Ability to professionally communicate with customers

Knowledge, Skills & Abilities

• Ability to travel to world-wide locations; passport required
• Ability to work independently
• Ability to work in the US without sponsorship

Physical Requirements

• While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers.
• Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
• Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.