Field Service Technician III

About the role

The Field Technician III supports the operation, troubleshooting, repair, maintenance, and field readiness of ASI's autonomous commercial landscaping and robotic equipment. This role is hands-on and field-focused, requiring strong mechanical aptitude, electrical troubleshooting ability, attention to detail, and the ability to work safely around autonomous machines, commercial mowing equipment, tools, batteries, sensors, and customer sites. This position is responsible for diagnosing equipment issues, performing repairs, validating that repairs are effective, supporting software and configuration updates using documented procedures, and communicating findings clearly to engineering, field operations, and customer-support teams. While this role may perform short functional checks or repair-verification testing, it is not primarily a dedicated test-engineering role. The focus is field service, troubleshooting, customer support, and keeping autonomous equipment operating reliably in real-world conditions. As a Level III technician, this position is expected to work independently on moderately complex field and shop assignments, troubleshoot issues with limited direction, document work clearly, and escalate complex technical problems appropriately.

Responsibilities

• Perform troubleshooting, repair, maintenance, inspection, and field support for autonomous commercial landscaping equipment and related systems
• Diagnose mechanical, electrical, software, connectivity, sensor, battery, charging, and configuration-related issues
• Use documented procedures, diagnostic tools, system logs, and hands-on inspection to identify equipment problems and determine next steps
• Complete repairs and service work involving commercial mowing equipment, robotic platforms, sensors, wiring, connectors, batteries, computers, communication systems, and related components
• Perform short functional checks after repairs to confirm the machine is operating as expected
• Support field verification of repaired equipment by safely operating machines for limited validation runs when needed
• Deploy software, firmware, configuration files, or embedded software updates using documented procedures
• Use basic command-line or terminal workflows to navigate directories, run commands, follow deployment steps, and collect diagnostic information
• Collect, organize, and communicate logs, photos, videos, measurements, notes, and other evidence needed to support troubleshooting or engineering review
• Clearly document repair actions, test results, findings, open issues, and recommended follow-up actions
• Recreate machine configurations or issue conditions when needed to help engineers understand and diagnose problems
• Work closely with engineering, field operations, customer support, and product teams to escalate recurring or difficult technical issues
• Communicate technical results clearly through written updates, service notes, team meetings, and one-on-one discussions
• Coordinate daily and weekly work priorities, service needs, repair schedules, machine availability, and customer-site support activities
• Support equipment readiness for customer use, demonstrations, deployments, training, or internal operational needs
• Travel to customer sites when needed to troubleshoot, repair, validate, or recover equipment
• Safely operate commercial lawnmowers, autonomous equipment, power tools, hand tools, diagnostic equipment, and support vehicles