Field Service Technician II Troy, NY

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with 40+ years of industry-leading experience. We partner with Motorola, JVC Kenwood, Avigilon, and other top manufacturers, and operate 75+ branches across North America. BearCom employs a wide range of installation and technical team members and provides extensive on-the-job training.

About the role

As a Field Service Technician II with BearCom, you will install and support wireless communications systems. Our Technicians are the heart of every service location, delivering exceptional customer service and imaginative solutions that meet and exceed challenging customer needs.

Responsibilities

• Create mid-level programming codeplugs (12+ channels, trunking, multiple zones)
• Install and service wireless communications equipment (e.g., UHF/VHF and 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, CCTV equipment)
• Recommend appropriate equipment and hardware that meets customer requirements
• Regional and/or overnight travel and on-call hours may be required

Requirements

• 5+ years of service technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the 2-way radio wireless/communication field (military experience may substitute)
• Extensive knowledge of 2-way radio theory and RF propagation characteristics at various frequency bands
• Ability to interpret schematics, blueprints, and diagrams
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming
• Proficiency in operating test equipment including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems
• Associate degree in Electronics Technology or equivalent
• Valid driver’s license
• Must pass drug screenings, background checks, and Motor Vehicle Record check

Preferred Qualifications

• Proficient electronics background
• Experience diagnosing, repairing, programming, and installing RF equipment
• Understanding of two-way radio theory and RF propagation characteristics
• Competent operating communications service monitors, wattmeters, TDRs, FDRs, and multimeters
• IP networking experience
• Proficient in MS Office Suite (Outlook, Word, Excel)
• CET Certification (must be attained within 6 months of employment)
• R56 Certified Installer
• Motorola Astro 4x-7x training for various system operations
• Certification in Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.)
• Certification in MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, etc.)
• Knowledge of audio, RF, digital, and microprocessor electronic circuits at the component level
• Security clearance preferred

Benefits

• Highly competitive compensation
• Medical, dental, and vision insurance
• Company-paid life, short/long-term disability insurance
• Paid holidays
• Generous paid time off
• Matching 401k plan
• Use of company vehicle
• Employee referral bonus
• Tuition reimbursement
• Extensive on-the-job training and coverage of fees for most professional certifications