Field Service Technician II - Philadelphia, PA.

At NCR Atleos, headquartered in Atlanta, we expand financial access by optimizing branch operations and maximizing self-service availability for financial institutions and retailers worldwide. Our Field Services organization is the front line, ensuring essential self-service technology operates reliably for some of the world’s largest retailers and banks. We seek technically curious, mechanically inclined, and customer-focused Field Service Technicians to join our team.

About the role

As a Field Service Technician at NCR Atleos, you’ll act as a trusted partner to our customers, delivering high-quality service to keep self-service technology running around the clock. This role involves installations, maintenance, and repairs of electromechanical equipment like ATMs and self-checkout systems. You’ll diagnose and resolve hardware, software, and networking issues, manage system configurations, and proactively address customer concerns. NCR Atleos provides comprehensive training—both virtual and hands-on—to equip you for success in this high-impact, customer-facing role.

We foster a learning community where collaboration, diverse perspectives, and continuous growth are valued. This role offers the opportunity to work with cutting-edge technology while serving as an ambassador for the NCR Atleos brand.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively within an assigned territory.
• Service and repair electromechanical equipment, including ATMs and self-checkout systems.
• Conduct scheduled maintenance, corrective repairs, and system overhauls.
• Diagnose and resolve issues involving hardware, software, networking, and system configurations.
• Manage network faults, system access, security settings, and remote connectivity.
• Organize and triage customer issues, addressing problems proactively when possible.
• Communicate with customers in an open, helpful, and professional manner focused on resolution.
• Participate in virtual and hands-on training programs provided by NCR Atleos.
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet/safe driving requirements.
• Perform other related duties consistent with qualifications and business needs.
• May be reassigned to adjacent service territories during standard shifts to meet operational needs (advance notice provided when possible).
• May elect to participate in overnight travel assignments to support broader service coverage (all travel follows established company policy and reimbursement guidelines).

Requirements

• Local candidate to the Philadelphia, PA area.
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Ability to perform essential job functions without reasonable accommodation, including:
  • Prolonged travel with several hours of driving per day.
  • Rotating and weekend shifts.
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, or Network+ (N+) Certification.
• One (1) or more years of related experience.

Pay

The posted salary range for this role is $45,000.00 – $58,000.00. Starting compensation will be determined based on qualifications, experience, geographic location, and business needs.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k