Field Service Technician - Philadelphia, PA

About the role

The Field Service Technician is responsible for providing technical support and maintenance services to customers in the field. This includes troubleshooting equipment issues, performing routine maintenance tasks, and ensuring customer satisfaction.

Responsibilities

• Diagnose and resolve complex technical issues related to customer equipment
• Perform preventative and corrective maintenance on customer equipment
• Communicate effectively with customers to understand their needs and provide solutions
• Document all service activities and submit reports as required
• Ensure compliance with company policies and procedures

Requirements

• High school diploma or equivalent
• At least 2 years of experience in a technical support or maintenance role
• Valid driver’s license and reliable transportation
• Ability to work flexible hours including evenings and weekends
• Strong problem-solving and customer service skills

Qualifications

• Proficient in using common IT tools and software
• Knowledge of network infrastructure and basic computer hardware
• Experience with customer relationship management systems

Skills

• Technical troubleshooting
• Customer service
• Problem solving
• Communication

Benefits

This position offers competitive compensation, comprehensive benefits package, and opportunities for professional growth.

Pay

Salary range: $40,000 - $50,000 annually

Schedule

Flexible schedule with evening and weekend availability

Application Instructions

To apply, please complete the application form and indicate your preferred method of communication. Applicants must agree to the Applicant Communication Policy and Privacy Policy.