Field Service Engineer 2 - Philadelphia, PA

About the role

Responsible for performing customer support activities for equipment, systems, and sub-systems at customer offices or service centers. The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

Responsibilities

• Repair, test, calibrate, and install laser systems, sub-systems, and/or sub-assemblies
• Report to supervisor and/or senior technician any potential problems that could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Provide technical support and business guidance remotely through call center on non-scheduled service days (if applicable)
• Complete physical inventory when asked
• Maintain and manage remote service center (if applicable)
• Maintain company-assigned vehicle, tools, fixtures, and test equipment in satisfactory condition
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Continually develop, exercise, and maintain excellent customer relations skills
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMAs
• Perform product alignment and certification to specification
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Embody and deliver the “Exceptional Everyday”

Requirements

• Bachelor’s degree is equivalent to three (3) years of experience
• Specific Area of Study: Electronics or related field
• 2 to 5 years of relevant experience
• Field service experience in troubleshooting medical electronics equipment in the medical device industry

Skills

• Technically oriented with hands-on laser technical experience preferred
• Familiarity with computers, DOS, Word, and Excel
• Working knowledge of customer needs in a medical environment
• Ability to work independently

Physical Demands

• Sit; use hands to finger, handle, or feel objects, tools, or controls
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl
• Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
• Overnight travel up to 50% (if applicable); may require international travel (if applicable)