Field Service Engineer - Philadelphia

About the role

We are seeking a Field Service Engineer based in the Philadelphia area to support customers across a regional territory. In this role, you will serve as a trusted technical expert, responsible for installing, maintaining, and repairing advanced CDI laser engraving and XPS UV exposure systems. You will combine technical skill, independence, and customer-facing expertise to ensure our customers' operations run smoothly and efficiently.

Responsibilities

• Install and commission CDI laser engraving and XPS UV exposure systems at customer sites
• Deliver hands-on training to customers on system operation and maintenance
• Perform electrical, mechanical, and optical troubleshooting to resolve complex issues
• Execute preventative maintenance and system upgrades to maximize uptime
• Serve as a primary technical point of contact, building strong customer relationships
• Travel extensively within your region and across the U.S. to support customer sites

Requirements

• Technical training or equivalent hands-on experience with industrial equipment
• Strong electrical troubleshooting skills (AC/DC, relays, motors, signal flow)
• Solid mechanical aptitude, including precision adjustments and assembly
• Experience working with PC hardware and Windows-based systems
• Ability to work independently while delivering excellent customer service

Qualifications

• Experience in printing, packaging, or platemaking environments
• Nice to have: Basic networking knowledge (troubleshooting connected systems and peripherals)