Field Service Technician II - IAD

This position requires daily travel to locations in and around the Dulles, VA area, including the Washington Dulles airport.

Responsibilities

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Conducts follow-up calls with the customer to ensure satisfaction of work.
• Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Responds to emergency and non-scheduled calls for service within established response time goals.
• Completes all scheduled maintenance within required deadlines.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Maintains an accurate inventory of parts and tools.
• Maintains currency on all technical certifications.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Looks to senior level FSTs for knowledge growth and support when needed.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Provides technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs while maximizing revenue.
• Submits expenses, time cards and other administrative tasks within the specified timelines.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Complies with and ensures department compliance with Company health, safety and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Performs other duties as required.

Requirements

• Associate’s Degree, related Trade Certification (electrical, electronic, mechanical), or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 1-3 years is acceptable.
• Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Excellent communications skills and a strong orientation for customer focus and teamwork.
• Must be responsive to all customer issues at all times.
• Must be willing and able to travel at short notice.
• This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Skills

• Excellent organizational, communication, and interpersonal skills with the ability to multi-task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Excellent telephone skills.
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1000 lbs with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Work Environment

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. This is a drug-free workplace.

Benefits

• Excellent training and opportunities for career growth across the business, both locally and globally.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Flexible benefits to suit your lifestyle, offering support from a health and wellbeing, financial, and lifestyle perspective.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.

Pay

The total compensation for this position ranges from $64,680 - $87,560/yr, determined by the education, experience, knowledge, skills, and abilities of the applicant, and alignment with internal team and market data. This role also offers a competitive Business Profit Plan.