Field Service Technician II (Client Specific)

Safety & Site Preparation

Congduct pre-work site assessments and safety checks to ensure a safe working environment.

Customer Service Excellence

Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.

Field Leadership

Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.

Autonomous Field Operations

Operate independently in the field, making informed decisions to resolve technical issues on-site.

Technical Troubleshooting

Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.

Testing & Documentation

Test all repairs on-site in alignment with Service Operations and Engineering policies. Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.

On-Call Rotation

Participate in the on-call rotation, providing emergency after-hours service as required.

Vehicle Maintenance

Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition.

Professional Conduct

Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.

Continuous Improvement

Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.

Communication

Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.

Qualifications

• Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling
• Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies
• Industry Expertise: Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR
• Security Background: Preferred candidates will have a robust background in physical security systems
• Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics
• Desired Certifications & Training: Genetec, Software House, Lenel, Feenics, Milestone, Avigilon, Crestron

Skills Requirements

• Flexibility: Willingness to work overtime as needed to meet construction and service schedules
• On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required
• Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%
• Technical Proficiency: Competent in using computers and industry-specific software

Physical Requirements

Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.

Driving Record

Must possess a clean driving record and hold a current state driver's license.