Field Service Technician II

Responsibilities

• Install, configure, troubleshoot, maintain, and repair two-way radio and wireless communications systems for commercial and public safety customers
• Program Motorola, Kenwood, ICOM, Vertex, and other land mobile radio (LMR) equipment, including mid-level codeplugs with trunking, multiple zones, and advanced system configurations
• Install and support UHF, VHF, 700/800/900 MHz radio systems, dispatch consoles, microwave systems, wireless broadband devices, CCTV systems, and RF infrastructure
• Install, configure, and troubleshoot Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems where applicable
• Diagnose hardware, software, networking, and RF performance issues using industry-standard testing and diagnostic equipment
• Recommend communications equipment, hardware, and system configurations that best meet customer operational requirements
• Perform preventative maintenance, system upgrades, repairs, and field service activities while ensuring minimal customer downtime
• Interpret schematics, wiring diagrams, blueprints, and technical documentation to support installation and troubleshooting efforts
• Configure and troubleshoot TCP/IP networking components supporting wireless communications systems
• Maintain accurate service documentation, installation records, and customer reports
• Provide exceptional customer service while supporting mission-critical communications environments
• Participate in regional travel, overnight assignments, and on-call support as required

Qualifications

• 5+ years of experience diagnosing, repairing, programming, installing, and supporting Motorola, Kenwood, ICOM, Vertex, or similar two-way radio communications equipment (military communications experience also considered)
• Strong knowledge of two-way radio theory, RF propagation, land mobile radio (LMR) systems, and wireless communications technologies
• Experience installing and supporting UHF, VHF, 700/800/900 MHz systems, repeaters, base stations, dispatch consoles, microwave systems, wireless broadband, and related communications infrastructure
• Experience programming Motorola Astro 25, MotoTRBO, P25, Connect Plus, Capacity Plus, IP Site Connect, Capacity Max, or similar communications systems preferred
• Experience designing, installing, or troubleshooting DAS and BDA systems preferred
• Strong understanding of RF system components including duplexers, multicouplers, battery backup systems, antennas, and transmission equipment
• Experience operating communications service monitors, spectrum analyzers, system analyzers, wattmeters, TDRs, FDRs, multimeters, and other RF diagnostic equipment
• Working knowledge of TCP/IP networking principles and IP-based communications systems
• Proficiency with Microsoft Office including Outlook, Word, and Excel
• Associate degree in Electronics Technology or equivalent technical experience preferred
• R56 Installer Certification, CET Certification, FCC GROL, OSHA 10, Network+, Security+, or related industry certifications preferred
• Valid driver's license required
• Ability to pass background screening, drug screening, and motor vehicle record review