Field Service Technician II

Together, We Own it! Start your employee owner journey with Shorr Packaging. The Field Service Technician II is responsible for the installation, set‑up, repair, and routine maintenance of all packaging equipment at customer facilities and Shorr warehouse/demo rooms.

Responsibilities

• Set up, install/assemble, test, adjust, and disassemble all packaging equipment.
• Repair packaging equipment: diagnose problems, determine extent of repair, estimate labor time, and complete repair.
• Requisition or fabricate repair parts as necessary.
• Perform routine maintenance on all equipment.
• Assist with moving packaging equipment.
• Assist and train other Shorr Service Technicians and customer personnel.
• Assist sales reps in equipment sales.
• Promote company services and products to improve customer satisfaction within company guidelines.
• Operate machine tools when necessary in repairing or installing equipment.
• Follow all safety rules and keep work area clean.
• Safely drive to and from local customers in a company‑owned vehicle.
• Attend vendor training/schools; out‑of‑town travel may be necessary.
• Travel to remote customer locations when necessary.
• Perform minor repairs on Shorr office and facility equipment.

Requirements

• High School Diploma required.
• Minimum five years of experience in equipment maintenance, HVAC, military electrical or mechanical, or electromechanical fields.
• Proficiency with Microsoft Office, especially Outlook, Word, and Excel.
• PLC programming knowledge preferred.
• Valid and current state driver’s license.
• Travel requirement up to 25% overnight; otherwise local client coverage.

Compensation

The base pay range for this role is $33 – $36 per hour. Shorr Packaging does not provide work authorization sponsorship for this position.

Benefits

• Employee Stock Ownership Plan (ESOP) – “Together, We Own It!”
• Comprehensive employee benefits: medical, dental, vision, and other insurance coverages.
• Generous PTO with vacation, sick, and floating holidays.
• 401(k) plan with matching contributions.
• Company‑provided truck, iPad, laptop, and monthly mobile phone stipend.
• Team‑based employee‑owner company culture.