Field Service Technician II

About the role

You will work closely with application and service engineering during the development and production phases. Support customers with mechanical, electrical, and control interfaces aspects. Provide first-line support for hands-on troubleshooting and diagnosis of electrical, controls, and software issues. Collect CAN traces and use electrical measurement tools like oscilloscopes, digital multimeters, megohmmeters, and milliohmeters. Make repairs and fixes as needed, handle repairs autonomously, and build relationships with technical contacts and third-party partners.

Responsibilities

• Support customers with mechanical, electrical, and control interfaces aspects
• Provide first-line support for hands-on troubleshooting and diagnosis of electrical, controls, and software issues
• Collect CAN traces and use electrical measurement tools like oscilloscopes, digital multimeters, megohmmeters, and milliohmeters
• Make repairs and fixes as needed, handle repairs autonomously as needs arise
• Build relationships with technical contacts with customers and 3rd party partners
• Continuously evaluate Proterra processes for improvement and refinement, proposing creative methods to improve efficiency, robustness, and quality
• Provide training support to our customers about diagnostics and safe handling of our product

Requirements

• 7+ years’ automotive field service experience
• 2+ years’ experience in the electric vehicle industry (preferred)
• High school diploma or equivalent
• Commercial bus, heavy truck, or automotive vehicle systems development or integration experience required
• Good driving record demonstrating ability to safely operate a company/customer vehicle
• Experience with electrical troubleshooting, mechanical troubleshooting, hands-on training, and mentoring
• Use of electrical measurement devices (digital multimeter, megohmmeter, milliohmmeter)
• Relevant EV certifications preferred

Qualifications

• Associates degree or higher in an applicable technical field

Skills

• Self-starter with the ability to adapt interpersonal styles and techniques to influence all levels of organizations with clear communication and presentation skills
• Customer-focused attitude, with a high level of professionalism and discretion
• Strong capability and desire to work hands-on with vehicles and customers
• Team players who understand and demonstrate by example the importance of working well with others both internal and external to the organization
• Detail-oriented, resourceful, and diligent, with strong time management and organizational skills to balance and prioritize tasks/projects
• Adaptable and able to work in an ambiguous environment both technically and organizationally and create clarity out of those situations

Benefits

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify). Please copy and paste this link into your browser for e-verification: http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=d6f988e60a405110VgnVCM1000004718190aRCRD&vgnextchannel=d6f988e60a405110VgnVCM1000004718190aRCRD

Pay

TBD

Schedule

TBD