Field Service Technician II

About the role

A leading technology services organization is seeking a Field Service Technician II to support commercial printing and imaging equipment in a customer-facing, field-based role. This position is ideal for a hands-on technician who enjoys troubleshooting, repairing, and maintaining copiers, printers, and multi-function devices. The role requires strong problem-solving skills, responsiveness, and a commitment to delivering high-quality service in a fast-paced, customer-driven environment.

Responsibilities

• Perform routine maintenance and break/fix repairs on digital imaging equipment, including copiers, printers, and multi-function devices
• Respond promptly and professionally to customer service calls at client locations
• Maintain accurate service documentation, including field service and expense reports
• Identify and report product failure trends and serviceability issues to management
• Ensure all assigned equipment meets operational performance standards
• Deliver excellent customer service while maintaining a professional demeanor
• Follow all site-specific safety protocols and customer requirements
• Support uptime and reliability in a 24/7 service environment

Requirements

• High School Diploma, GED, or equivalent experience required
• 1 to 2 years of related technical or field service experience
• Basic understanding of networked or internet-connected equipment
• Ability to complete required technical training programs
• Strong troubleshooting and problem-solving skills
• Valid driver's license with acceptable driving record
• Willingness to travel within assigned territory
• Ability to work flexible schedules, including shift work and on-call rotations
• Ability to obtain required security clearances for customer sites
• Must be able to lift up to 50 pounds and perform physical activities such as walking, standing, and kneeling for extended periods

Additional Requirements

This is a customer-facing role and may require compliance with client-specific policies, including health and safety protocols.